Edtech.com's Summary

Cornerstone OnDemand is hiring a Senior Finance Specialist. The role sits on the company's Global Shared Services team in Pune, handling order-to-cash collections: recovering outstanding customer balances promptly while keeping customer satisfaction high, across a portfolio of Mexican customers. The specialist works with customer service, sales, and the billing and cash application team on disputes and credit holds, and the posting asks for fluent or native French.

Highlights

Collect outstanding customer balances promptly in line with Cornerstone's credit and collections policy.
Handle incoming calls about credit and collections and negotiate with customers and internal partners on disputes, account reconciliations, and charges and payments.
Communicate proactively with customer service, sales representatives, and customers about disputed items, potential payment issues, and credit hold situations.
Collaborate with the billing and cash application team lead on collections issues, back up fellow collectors, and keep customer information logs accurate and current.
Hold a B.Com or an MBA in finance or a related field, with 5+ years in similar roles, including order-to-cash and collections experience in an outsourcing or BPO environment.
Bring fluent or native French, advanced English, and a strong understanding of collection processes and regulations.
Use Excel, PowerPoint, and Outlook confidently, with basic accounting knowledge; Oracle and Salesforce ERP experience is beneficial.
Work on-site in Pune and be willing to cover US and EMEA time zones as part of a global company.

Senior Finance Specialist Full Description

This role is Office Based, Pune Office

Job Title: Senior Finance Specialist - Language French.

Location: Pune India

Company Overview:

Cornerstone OnDemand (CSOD) is at a critically important juncture in the company’s lifecycle. CSOD is the world’s largest and most successful stand-alone unified Talent Management company and one of the world’s largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.

The position will be part of Global Shared Services team (OTC Collections) in Pune

Job Summary:

The Collector will oversee the daily operations of the collections department, ensure

prompt and efficient debt recovery while keep prominent levels of customer satisfaction.

This role involves managing a portfolio of Mexican customers.

In this role you will...

Key Responsibilities:

Ensure prompt collections of outstanding balances from customers according to Cornerstone credit & collections policy.
Managing incoming calls, preferably around Credit & Collections. Negotiation with customers and Internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
Support and be backup for other collector’s associates.
Collaborate closely with the billing & Cash app team lead about all collection’s issues.
Keep correct and up to date logs of individual customer information.
You've got what it takes if you have...
Education: B.com/ MBA in finance, or a related field.
Experience: 5+ years of experience in similar roles, experience in O2C, collections in an outsourcing/BPO Industry

Skills:

Languages: Fluent or native in French.

Strong understanding of collection processes and regulations.

Interpersonal skills & strong problem-solving and decision-making abilities.

Strong knowledge of MS office especially Excel, PowerPoint & Outlook.

Advance English and good written and verbal communication skills to interact upward and cross functionally are necessary.

Must be comfortable working in a global company across multiple time zones specially willing to work in US & EMEA time zone.

Knowledge Required:Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.

ERP: Oracle, Salesforce would be beneficial. Highly involved user who maximizes the potential of a software and with prominent level of advanced excel skills.

Interpersonal skills:

Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.

#LI-Onsite

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

Let me find your next job.

Thanks - you're signed up.

Senior Finance Specialist

Edtech.com's Summary

Senior Finance Specialist Full Description

Budget and Financial Analyst

Budget Analyst III

Corporate Accounting Manager

Grants Financial Analyst Senior

Senior Financial Reporting Analyst