Edtech.com's Summary

Relias LLC is hiring a Senior Implementation Consultant responsible for managing the end-to-end onboarding process of mid-market and enterprise healthcare customers for multiple Relias products and solutions. The role includes technical setup, configuration, project planning, and driving collaboration across internal teams to ensure successful customer implementations.

Highlights

Manage implementation of the Relias Platform for multiple healthcare solutions
Lead coordination of internal resources including technical, clinical, change management, and account teams
Develop detailed project plans with scope, milestones, timelines, and contingency measures
Utilize project management tools to ensure on-time delivery and effective communication
Identify and mitigate risks, provide status reports, and maintain project budgets
Configure products to customer specifications and provide technical support during implementation
Conduct training sessions for internal and external customers
Maintain process documentation and department SharePoint site
Bachelor’s degree with 3 years of project management and SaaS implementation experience
Experience integrating AI technologies to optimize business processes
Annual salary range of USD 55,000 - 70,000

Senior Implementation Consultant Full Description

Senior Implementation Consultant

Relias LLC

USD 55,000 - 70,000 (Yearly)

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

Job Description

The Senior Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. The customer base will be mid-market and enterprise healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.

WHAT YOU’LL DO:

Manage the customer implementation of the Relias Platform for multiple solutions
Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally o Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
3 years in project management managing customer facing projects • 3 years implementation SaaS based products and solutions • Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes. This competency involves the strategic selection and deployment of AI systems, ensuring they drive operational efficiency, enhance decision-making, and continuously improve through optimization techniques. It encompasses knowledge of AI tools, their applications, and ongoing performance refinement
Ability to assess information, evaluate options, and make effective choices or judgments in a timely manner through unbiased analysis of situations, weighing potential outcomes, and selecting the most appropriate course of action

IT WOULD BE NICE IF YOU:

3 years in project management managing customer facing projects
3 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.

Recruiting-Platform powered by SmartRecruiters.

Original Job Description

Senior Implementation Consultant

Relias LLC

USD 55,000 - 70,000 (Yearly)

Company Description

Job Description

Manage the customer implementation of the Relias Platform for multiple solutions
Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally o Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
3 years in project management managing customer facing projects • 3 years implementation SaaS based products and solutions • Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes. This competency involves the strategic selection and deployment of AI systems, ensuring they drive operational efficiency, enhance decision-making, and continuously improve through optimization techniques. It encompasses knowledge of AI tools, their applications, and ongoing performance refinement
Ability to assess information, evaluate options, and make effective choices or judgments in a timely manner through unbiased analysis of situations, weighing potential outcomes, and selecting the most appropriate course of action

IT WOULD BE NICE IF YOU:

3 years in project management managing customer facing projects
3 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software

Let me find your next job.

Thanks - you're signed up.

Senior Implementation Consultant

Edtech.com's Summary

Senior Implementation Consultant Full Description

Senior Implementation Consultant

Company Description

Job Description

Qualifications

Additional Information

BS/MD Admissions Consultant

Senior Medical School Admissions Consultant

Professional Services Consultant

Educational Consultant (9-12 ELA)

Senior Data Conversion Consultant - Programmer