Edtech.com's Summary

SeatGeek is hiring an Senior Instructional Designer to develop and manage digital training materials for internal teams and Primary Ticketing Rightsholders. The role involves collaborating with subject matter experts, managing learning systems, and driving adoption of training programs to improve the effectiveness of SeatGeek's enablement initiatives.

Highlights

Develop and maintain self-paced learning modules, videos, and training resources for diverse learner personas.
Manage end-to-end activities of learning management systems, including implementation and user support.
Collaborate with business stakeholders and subject matter experts to create effective instructional content.
Analyze learning data to identify opportunities and support enablement decision making.
4+ years of experience in content and curriculum development tailored to various audiences.
3+ years managing learning systems within a dynamic services organization.
Skills in audio and visual editing to enhance online training materials.
Strong project management, communication, and collaboration abilities.
Salary range between $68,000 and $78,000 USD, reflecting experience and qualifications.
Offers equity, flexible work options, unlimited PTO, family leave, health benefits, wellness stipends, and live event ticket allowances.

Senior Instructional Designer Full Description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

Our Enablement team at SeatGeek is responsible for training a number of internal teams at SeatGeek, as well as our Primary Ticketing Rightsholders. In this role, you’ll be working to update, create, and manage digital learning content used in training internal and external learners how to use our products and tools effectively.

You will sit on the Marketplace Operations Enablement team and report directly to the Manager of Enablement Content, working closely with Fan Experience, Client Support, and Product subject matter experts and leaders and influencers across the SeatGeek business.

What you'll do

Partner with business stakeholders to develop and maintain self-paced modules, learning paths, videos, knowledge checks, surveys, and training resources for a variety of learner personas
Enhance and maintain SeatGeek’s instructional design standards and style guides
Train and support internal and external end users of our learning systems
Drive adoption of learning systems for both rightsholders and our SeatGeek team
Manage end-to-end activities of SeatGeek learning management systems, including implementation, administration, content updates, user management, and support
Support enablement initiatives and projects that improve the effectiveness, quality, and efficiency of our learning programs.
Surface data and insights related to learning systems that highlight opportunities and support decision making related to Enablement objectives and initiatives

What you have

4+ years experience developing content and curriculums to meet learning objectives for different personas
3+ years experience with managing Learning Systems for a diverse and growing services organization
Demonstrated experience with online curriculum development
Demonstrated experience with developing content for online learning management systems
Demonstrated experience with collaborating with subject matter experts
Experience implementing instructional design theories to achieve practical outcomes
The ability to project manage your tasks including prioritization, communication, scheduling, and organization
Exceptional communication and collaboration skills
Demonstrated audio and visual editing skills

Perks

Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $68,000 - $78,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

Original Job Description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

What you'll do

Partner with business stakeholders to develop and maintain self-paced modules, learning paths, videos, knowledge checks, surveys, and training resources for a variety of learner personas
Enhance and maintain SeatGeek’s instructional design standards and style guides
Train and support internal and external end users of our learning systems
Drive adoption of learning systems for both rightsholders and our SeatGeek team
Manage end-to-end activities of SeatGeek learning management systems, including implementation, administration, content updates, user management, and support
Support enablement initiatives and projects that improve the effectiveness, quality, and efficiency of our learning programs.
Surface data and insights related to learning systems that highlight opportunities and support decision making related to Enablement objectives and initiatives

What you have

4+ years experience developing content and curriculums to meet learning objectives for different personas
3+ years experience with managing Learning Systems for a diverse and growing services organization
Demonstrated experience with online curriculum development
Demonstrated experience with developing content for online learning management systems
Demonstrated experience with collaborating with subject matter experts
Experience implementing instructional design theories to achieve practical outcomes
The ability to project manage your tasks including prioritization, communication, scheduling, and organization
Exceptional communication and collaboration skills
Demonstrated audio and visual editing skills

Perks

Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching program
Student loan support resources
Health, vision, dental, and life insurance
Up to $25k towards family building and reproductive health services
Gender-affirming care support program
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music

To review our candidate privacy notice, click here.

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