Tacoma Public Utilities
Senior Instructional Designer
Edtech.com's Summary
Tacoma Public Utilities is hiring a Senior Instructional Designer. The role involves designing, developing, and managing diverse in-person and virtual training programs that support employee growth, technology adoption, and customer service excellence. The position requires partnering with various departments and vendors to create effective learning materials using best practices in instructional design and organizational change management.
Highlights
- Design and develop eLearning, videos, graphics, job aids, assessments, and facilitator guides.
- Conduct training needs assessments aligned with organizational goals.
- Use Articulate 360 and other multimedia tools for interactive learning modules.
- Support onboarding, technology adoption, policy, and procedure training for Tacoma Power and Tacoma Water.
- Collaborate with Learning Management System administrators to launch and maintain courses.
- Ensure accessibility and evidence-based learning design standards in all materials.
- Bachelor's degree in education, instructional design, or related field required.
- Minimum 4 years of instructional design experience with a relevant certification (e.g., ATD certificate).
- Annual salary range of $98,280.00 - $138,320.00, hourly rate $47.25 - $66.50.
- Works within the Customer Experience & External Affairs Department at Tacoma Public Utilities.
Senior Instructional Designer Full Description
Senior Instructional Designer
Salary
$98,280.00 - $138,320.00 Annually
Location
Tacoma, WA
Job Type
Non-Classified
Remote Employment
Flexible/Hybrid
Job Number
P0970-26
Department
Customer Experience & External Affairs
Division
TPU External Affairs
Opening Date
07/13/2026
Closing Date
7/27/2026 5:00 PM Pacific
Position Description
Are you passionate about designing learning experiences that help people succeed? Join Tacoma Public Utilities as a Senior Instructional Designer and play a key role in developing innovative training programs that support employee growth, technology adoption, and exceptional customer service. Your work will directly contribute to preparing employees with the knowledge and skills they need to serve our community with excellence.
The Senior Instructional Designer supports Customer Experience & External Affairs (CXEA), Tacoma Power, and Tacoma Water by designing, developing, producing, and managing a variety of engaging in-person and virtual training programs and materials. This role is responsible for creating sustainable learning solutions that support onboarding, technology adoption, policy and procedure training, and the ongoing development of employees across Tacoma Public Utilities.
Using best practices in adult learning, instructional design, and organizational change management, the Instructional Designer develops eLearning, videos, graphics, job aids, assessments, facilitator guides, and other learning resources. The position collaborates with divisions across the organization and external technology vendors to gather requirements, assess training needs, and implement effective learning solutions.
Using best practices in adult learning, instructional design, and organizational change management, the Instructional Designer develops eLearning, videos, graphics, job aids, assessments, facilitator guides, and other learning resources. The position collaborates with divisions across the organization and external technology vendors to gather requirements, assess training needs, and implement effective learning solutions.
Key Responsibilities:
- Conduct training needs assessments and analyze business requirements to align learning programs with organizational goals and department priorities.
- Design, develop, and maintain eLearning solutions using adult learning principles and agile instructional design methodologies.
- Create instructional materials including online courses, assessments, job aids, facilitator guides, learner workbooks, and reference materials.
- Build interactive eLearning modules using tools such as Articulate 360.
- Produce multimedia learning content, including graphics, videos, animations, and interactive activities.
- Collaborate with Learning Management System administrators to upload, test, launch, and maintain training courses.
- Provide organizational change management support for projects by developing communications, fact sheets, job aids, and training resources.
- Ensure all training materials meet accessibility standards and incorporate evidence-based learning design practices.
- Partner with subject matter experts, technology teams, and vendors to gather content, validate materials, and evaluate training effectiveness.
Qualifications
Minimum Education*
Bachelor's degree in education, instructional design, curriculum development or directly-related field
Minimum Experience*
4 years of instructional design experience
*Relevant education and experience may substitute for one another on a year-for-year basis.
Licensing, Certifications and Other Requirements
Instructional Design Certificate from the Association for Talent Development or equivalent
Selection Process & Supplemental Information
City of Tacoma Commitment to Diversity and Inclusion
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
Apply
Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Compensation & Benefits
Pay Details:
Hourly Rate: $47.25- $66.50
Annual Salary: $98,280.00- $138,320.00
Employee Benefits | City of Tacoma
Pay Details:
Hourly Rate: $47.25- $66.50
Annual Salary: $98,280.00- $138,320.00
Employee Benefits | City of Tacoma
Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.
Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
Employer
City of Tacoma
Address
Human Resources Department
747 Market Street
Tacoma, Washington, 98402-3764
747 Market Street
Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
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