Senior IT User Support Analyst

🇺🇸 Kent, OH 🕑 Full-Time 💰 $47K - $51K 💻 Information Technology 🗓️ June 26th, 2026

Edtech.com's Summary

Kent State University is hiring a Senior IT User Support Analyst who provides advanced support to end users for PCs, servers, peripherals, applications, hardware, and mobile devices. The role involves resolving complex issues beyond first-tier help desk capabilities, configuring and maintaining hardware and software, and communicating with users and stakeholders about support needs and projects.

Highlights

Provide advanced troubleshooting and problem resolution for end-user technology issues.
Configure, install, monitor, and maintain computers, mobile devices, and software applications.
Install operating systems and maintain imaging workflows across multiple platforms.
Communicate status updates and manage expectations with users and stakeholders.
Provide end-user training for standard applications such as MS Office and Google apps.
May supervise and coach student employees and new staff members.
Requires knowledge of problem diagnosis tools, end-user device maintenance, desktop operating systems, and data security best practices.
Minimum qualifications: Bachelor's degree with 1 year of relevant experience or equivalent combination of education and experience.
Salary range: $46,977 - $51,069 annually.
Work schedule is Monday to Friday, 8 AM to 5 PM, with reporting to a designated administrator.