Edtech.com's Summary

Pearson is hiring a Senior Lead, Professional Services -Enterprise, Learning & Skills. This role involves leading and scaling a global services organization that supports Pearson's Enterprise product portfolio, ensuring high-quality implementation, integration, and enablement services that drive customer value and revenue growth. The Senior Lead collaborates with Enterprise Sales, Business Units, and Product teams to maintain over 80% billability and operates strategically across multiple regions and products.

Highlights

Lead end-to-end delivery of professional services for Pearson's Enterprise portfolio.
Build and scale a global team, mixing specialist expertise with generalist flexibility.
Design and manage resource models, including partner-delivered services, to meet demand.
Collaborate with Go-To-Market and Sales for service bundling and partner enablement.
Develop scalable service blueprints to ensure efficient and repeatable delivery.
Lead technical implementation and integration for smooth customer onboarding and adoption.
Continuously improve delivery models using customer feedback and performance data.
Build trusted relationships across Pearson's business units to drive alignment and impact.
Own key metrics including utilization, revenue growth, service quality, and customer satisfaction.
Requires proven experience scaling global professional services in technology or SaaS environments, strong go-to-market and partner model knowledge, exceptional leadership skills, and ability to manage complexity across products.
Compensation range: $220,000 - $260,000 base salary plus eligibility for annual incentive plan.

Senior Lead, Professional Services -Enterprise, Learning & Skills Full Description

Role: Senior Lead, Professional Services -Enterprise, Learning & Skills

Description: In this role you will lead and scale a global services organisation. The role aligns to industry level titles such as Head of.

Location: United States (US-based) - New York/New Jersey

Team Size: Lead a global team of ~20, scaling to 50+ with a long-term plan to ~100

About Pearson

Pearson is the world's leading learning company, helping people realize the life they imagine through learning. Across our Enterprise portfolio, we partner with organizations globally to solve critical workforce, skills, and talent challenges through data, assessments, credentials, and technology-enabled solutions.

The Opportunity

We are seeking an experienced and strategic Senior Lead, Professional Services to build, lead, and scale a global services organization supporting Pearson's Enterprise product bundles, including IT Pro, Faethm, Credly, PDRI, TalentLens, VUE, Versant, and Mondly.

This role is central to Pearson's Enterprise growth strategy. You will be responsible for ensuring world-class implementation, integration, and enablement services that drive customer value, accelerate adoption, and generate services revenue—while operating at scale across multiple products, regions, and go-to-market motions.

Reporting into the Go-To-Market organization, this leader partners closely with Enterprise Sales, Business Units, and Product teams and is accountable for maintaining greater than 80% billability across a rapidly growing global team.

What You'll Do

Lead a Global, Scalable Services Organization

Own the end-to-end delivery of professional services across Pearson's Enterprise portfolio, ensuring consistent, high-quality customer outcomes worldwide
Build and scale a high-performing global team, balancing specialist expertise with generalist flexibility
Design and manage variable resource models, including partner-delivered services, to align supply with demand

Enable Go-To-Market Success

Partner closely with Go-To-Market and Sales teams to support service bundling, sales motions, and partner enablement
Define and implement scalable service blueprints across all GTM motions to ensure repeatable, efficient delivery
Serve as a key stakeholder to the Global Enterprise Sales Team, ensuring services are aligned to customer needs and commercial strategy

Drive Implementation, Integration & Enablement Excellence

Lead technical implementation and integration services to ensure seamless onboarding and time-to-value for customers
Oversee content delivery support and pilot programs to accelerate adoption and inform product and service evolution
Continuously improve delivery models based on customer feedback, performance data, and market needs

Influence Across Pearson

Build strong, trusted relationships across Pearson's Business Units to drive alignment and maximize enterprise impact
Influence without authority, navigating complexity across products, regions, and stakeholders

Own Performance & Accountability

Own utilization, revenue growth, service quality, and customer satisfaction metrics
Maintain operational rigor while scaling the organization
Ensure accountability for outcomes, delivery excellence, and team performance

What You Bring

Proven experience building and scaling global professional services organizations in a technology, SaaS, or enterprise environment
Strong background in go-to-market enablement, service delivery, and partner-led models
Demonstrated ability to operate strategically while executing operationally at scale
Experience designing resource models for new and evolving service offerings
Exceptional leadership, communication, and change management skills
Comfort operating in complexity across multiple products and business units

Why This Role Matters

This is a rare opportunity to shape and scale a global professional services organization at the center of Pearson's Enterprise growth strategy. You will define how services enable customer success, accelerate revenue, and differentiate Pearson in the market—today and into the future.

Your Benefits

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time base salary range for this role is $220-$260k

This position is eligible to participate in an annual incentive plan, and information on benefits offered is here.

Applications will be accepted through 7th April, 2026. This window may be extended depending on business needs.

Apply today and imagine the impact you can make

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO_TO_MARKET

Original Job Description