Senior Learning & Development Designer – AI Enablement

Senior Learning & Development Designer – AI Enablement

Senior Learning & Development Designer – AI Enablement

• Develop enterprise-wide training and change enablement strategies that support large-scale AI adoption across regions, functions, roles, and levels of digital maturity.
• Design role-based learning curricula for Microsoft 365 Copilot, Copilot Studio concepts, and other approved AI tools, tailoring content to multiple audiences, business workflows, and stages of the adoption journey.
• Create learning journeys that move employees from awareness to confidence, practical application, responsible use, and sustained behavior change.
• Identify audience-specific change impacts, adoption barriers, gaps, resistance points, and reinforcement needs, and translate those insights into targeted learning and enablement plans.
• Facilitate virtual and in-person training sessions, workshops, office hours, and labs for employees, leaders, champions, and targeted personas.
• Partner with technology, change management, communications, HR, security, and business stakeholders to align learning content with enterprise priorities, governance expectations, business readiness, and change plans.
• Translate technical AI capabilities, risks, and use cases into clear, accessible training materials for technical and non-technical employees.
• Develop reusable enablement assets, including facilitator guides, job aids, quick tips, scenario libraries, prompts, exercises, knowledge articles, change toolkits, leader talking points, and trainer materials.
• Create engaging and polished video content that supports AI learning, reinforces key messages, and helps employees understand and apply new tools and ways of working.
• Use data, feedback, adoption metrics, and learner insights to evaluate training effectiveness, measure behavior adoption, and improve curriculum, delivery methods, and learning outcomes.
• Support champion and peer-learning networks by providing tools, content, facilitation support, and change messaging to scale learning and reinforce adoption.
• Design scalable learning and adoption approaches for a large, distributed workforce.
• Adapt content for different personas, skill levels, regions, job functions, business scenarios, and change-readiness needs.
• Create hands-on learning experiences that help employees apply AI tools to real work and build confidence through repeated practice.
• Reinforce safe, secure, ethical, and policy-aligned use of AI tools.
• Use adoption data, readiness signals, behavior indicators, and learner feedback to demonstrate value and improve outcomes over time.

• Significant experience designing and delivering training and change enablement strategies for a large, complex, global enterprise.
• Demonstrated expertise in Microsoft 365 Copilot, including practical use across Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, Teams, and enterprise chat experiences, as well as basic agent building.
• Broad understanding of AI tools, responsible AI practices, prompt design, AI-enabled workflow transformation, and emerging trends in enterprise AI adoption.
• Strong instructional design capabilities, including needs analysis, audience segmentation, curriculum architecture, learning objectives, assessment methods, adoption reinforcement, and blended learning design.
• Proven facilitation skills with the ability to lead engaging, practical, and outcome-focused training sessions for diverse global audiences.
• Experience applying organizational change management principles, including stakeholder analysis, change impact assessment, readiness planning, resistance management, reinforcement, and adoption measurement.
• Ability to simplify complex technical concepts into plain language, practical examples, and actionable guidance.
• Experience creating scalable learning and change assets that can be reused by facilitators, champions, managers, and employees across multiple business areas.
• Strong stakeholder management skills with the ability to collaborate across functions, influence without authority, and manage competing priorities.
• Comfort working in a fast-moving technology environment where tools, policies, and user needs continue to evolve.
• Experience with instructional design, user experience design (UX), visual design, learning strategy, technical training, training and development, and Adobe Suite.

• 2+ years of experience supporting enterprise AI, digital workplace, productivity, or Microsoft 365 adoption programs.
• 5+ years of experience building persona-based learning and change strategies tied to business use cases and measurable adoption outcomes.
• Familiarity with Copilot Studio, agent concepts, or low-code/no-code automation platforms.
• Experience developing train-the-trainer programs, champion enablement models, communities of practice, or peer-learning networks that reinforce sustained behavior change.
• Experience using learning analytics, surveys, usage data, sentiment, readiness indicators, and qualitative feedback to measure impact and guide continuous improvement.
• Background in organizational change management, employee experience, technology enablement, or digital transformation.
• Bachelor's degree preferred.