Senior Learning & Development Partner

Senior Learning & Development Partner

• Partner closely with the Manager, New Hire & Early Career Programming to strengthen and deliver components of Metro's onboarding experience.
• Facilitate engaging systems training and learning experiences in classroom, virtual, and blended environments.
• Design, evaluate, and redesign learning programs based on business outcomes, employee performance, and evolving organizational needs.
• Consult with leaders and subject matter experts to identify business, capability, and performance needs; influence learning priorities; and recommend the right solution, whether that involves training, process improvement, tools, role clarity, or another organizational response.
• Apply adult learning principles and instructional design best practices to create learning experiences that drive retention and application.
• Create facilitator guides, participant materials, job aids, digital resources, and reinforcement tools.
• Support learning technology adoption and recommend approaches that improve the learner experience.
• Measure learning effectiveness, gather feedback, analyze results, and make data-informed improvements.
• Build strong relationships across the organization and contribute to cross-functional projects, initiatives, and change efforts.

• Employees can apply what they learn with confidence in their roles.
• Programs improve based on business results, learner feedback, and performance data.
• Leaders view you as a trusted partner who brings practical solutions, not just training.
• Onboarding and key change initiatives launch smoothly and support employee readiness.

• You enjoy combining facilitation, design, consultation, and relationship building.
• You are curious, adaptable, and comfortable working through change and ambiguity.
• You want visible ownership and the opportunity to influence how learning happens across an organization.

• At least five years in Learning & Development, Training, Talent Development, Organizational Development, or a related field.
• Experience using AI-enabled tools responsibly to improve learning design, content development, research, analysis, or workflow efficiency.
• Minimum 5 years of progressive experience in Learning & Development, Training, Talent Development, Organizational Development, or a related discipline.
• Experience facilitating instructor-led learning in classroom, virtual, or blended environments.
• Experience designing and delivering learning programs that support business objectives and employee development.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple projects and priorities while maintaining strong attention to detail and follow-through.
• Comfort working with leaders, stakeholders, and subject matter experts across multiple business functions.
• Ability to analyze information, identify needs, and recommend practical solutions to performance and capability challenges.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

• Background supporting enterprise onboarding programs or new-hire development.
• Skilled in facilitating systems, process, or technology training.
• Familiarity with learning management systems, digital learning platforms, or learning technology implementations.
• Ability to evaluate learning effectiveness and use data to inform improvements.