Senior Learning Program Manager

Senior Learning Program Manager

• Design, implement, and manage training programs that build technical and operational skills for production employees, ensuring workers are equipped to perform safely, accurately, and efficiently.
• Ensure all training programs meet applicable regulatory, safety, and compliance requirements, and maintain accurate records of completed training in the LMS.
• Partner with site leadership, operations managers, and SMEs to develop job-specific learning pathways and performance support tools for frontline and production employees.
• Design and manage new hire onboarding and ramp-up programs tailored to production roles, including scalable models that support high volume, rapid hiring for a new facility launch, enabling employees to reach proficiency quickly.
• Continuously assess the effectiveness of manufacturing training and drive improvements based on performance data, audit findings, and operational feedback.
• Establish competency verification and certification standards for safety- and quality-critical production tasks, requiring demonstrated proficiency — not just course completion — with authority to withhold certification until competency is met.
• Maintain skill/cross-training matrices tracking employee competency by role.

• Build, lead, and develop a team of Manufacturing Training Specialists including hiring, coaching, performance management, and career development.
• Plan team structure, staffing, and capacity (trainer-to-learner ratios, shift coverage) to keep pace with a hiring ramp of 3,000+ employees over the next two years.
• Build trust and credibility across the organization, from frontline production employees to site and senior leadership, serving as a key connector between Talent Development, Operations, Safety, Quality, and HR.

• Build and manage relationships with local workforce development commissions/boards, economic development organizations, and junior/community colleges to establish talent pipelines for the new facility.
• Design and implement community-based training and pre-employment programs (e.g., pre-apprenticeships, bootcamps, certificate pathways) with external institutions to prepare candidates for production roles.
• Track and report pipeline outcomes (candidate flow, hire rates, retention) with Talent Acquisition and the site HR Manager to guide continued investment in community partnerships.
• Serve as IEM’s primary contact for San Antonio-area workforce partners funding and supporting this ramp-up and manage related reporting to the State of Texas and City of San Antonio.

• Partner with business stakeholders within assigned functions to identify capability gaps and development needs.
• Support organizational initiatives by designing learning content that aligns with business goals and reinforces new behaviors, processes, and ways of working.
• Collaborate with business partners and function leads to ensure programs align with team and business priorities.

• Lead end-to-end management of concurrent learning programs aligned with talent development priorities.
• Manage program roadmaps, timelines, logistics, and cross-functional coordination to ensure successful delivery.
• Execute within established enterprise learning frameworks and standards.
• Continuously refine programs based on learner feedback, business needs, and performance outcomes.

• Conduct stakeholder interviews, needs assessments, and performance analyses to identify skill gaps within assigned populations.
• Translate business challenges into targeted learning solutions using adult learning principles and instructional design methodologies.
• Partner with subject matter experts to develop learning journeys for IC and manager-level employees.
• Develop learning assets including digital learning, instructor-led programs, and blended learning formats.

• Deliver and facilitate select learning programs, workshops, and training sessions for defined employee populations, including bilingual (English/Spanish) delivery where needed, to support a diverse production workforce.
• Leverage multiple learning modalities including virtual, classroom, digital, and blended formats.
• Ensure learning experiences are engaging, practical, and aligned with adult learning best practices.

• Define and track success metrics for learning programs using learner feedback and business data.
• Track workforce-ramp KPIs, including time-to-competency/time-to-productivity, certification pass rates, retraining rates, retention, and internal promotion rate.
• Use insights to refine program design and improve learning effectiveness over time.
• Support reporting on learning activity and program outcomes within assigned functions.

• Leverage the LMS and learning technologies to manage program enrollment, content delivery, and reporting.
• Partner with HR and technology teams to optimize platform usage and digital learning delivery.

• 7+ years of experience in learning and development, talent development, organizational development, or a related field.
• 2+ years of experience directly managing, coaching, and developing a team of trainers or training specialists required.
• Experience directly managing, coaching, and developing a team of trainers or training specialists required.
• Demonstrated experience designing and managing learning programs within a defined function or employee population, ideally within a manufacturing or industrial environment.
• Experience building and managing partnerships with local workforce development commissions/boards, community organizations, and/or junior/community colleges to create hiring and training pipelines.
• Experience supporting a new facility launch, plant startup, or large-scale/rapid hiring initiative strongly preferred.
• Experience in the power distribution or switchgear manufacturing industry strongly preferred.
• Strong understanding of shopfloor processes and operational requirements.
• Strong project and program management skills; able to manage multiple initiatives simultaneously with attention to detail.
• Solid stakeholder management and communication skills; comfortable partnering with managers, senior-level business leaders, and external community / workforce partners.
• Experience conducting needs assessments and translating business needs into learning solutions.
• Familiarity with instructional design methodologies (e.g., ADDIE, Action Mapping, or similar).
• Experience with LMS platforms; familiarity with e-learning tools such as Articulate 360 is a plus.
• Experience facilitating workshops or training sessions preferred.
• Bilingual proficiency in Spanish preferred.