Senior Manager, Curriculum Development

• Strategic Leadership & Execution: Contribute to and execute the department's strategy in coordination with the Business Unit (BU) leader. Receive objective-based assignments, determine resource allocation to meet goals, and drive owned initiatives.
• Team Leadership & Development: Create and communicate team objectives aligned with the BU strategy, set priorities for high-impact projects, and manage their efficient execution. Mentor, coach, and guide the team, managing career development pathways, competency skilling, and providing daily guidance to direct reports.
• Operational Management: Execute financials, business planning, organizational priorities, and workforce management.    

• Curriculum & Content Ownership: Own the end-to-end curriculum development process, including defining course structure, learning levels, and badging strategy to ensure consistency across all learning programs.  Manage the curriculum development pipeline, working closely with product management to assess needs and define new learning content.  Own and improve curriculum tooling and its usage.    
• Content Development & Guidance: Drive the creation of high-quality learning materials by producing design documents based on requirements and guiding the team in developing certifications, training guides, workbooks, lab environments, exercises, and instructor decks for various delivery modalities.    
• Quality & Improvement: Establish and enforce quality assurance processes by organizing and managing the testing and debugging of all training deliverables.  Gather and incorporate learner feedback from survey tools, and coordinate with Subject Matter Experts and Operations to address changing needs and organize test events and Train-the-Trainer sessions.  Continuously improve development processes and operational policies to enhance efficiency and output across teams.    

• Project Planning & Tracking: Prepare and track development plans for course development projects. Manage capacities and resource assignments, and maintain project trackers and sprint boards. Ensure process adherence and implement corrective actions.
• Risk & Issue Management: Identify and advise the Project Board on project issues and risks. Address deviations from plans, recommend corrective actions, and develop exception plans.
• Quality & Communication: Ensure quality activities are planned and executed correctly, and maintain quality registers. Communicate timelines, scope, and milestones to stakeholders in coordination with the Ping Identity Training Project Office. 

• Have an excellent track record of developing and growing a team. Strong ability to delegate.
• Can translate functional plans into operational processes and guides execution.
• Effectively communicates and presents results and recommendations across disciplines.
• Experience with technical training learning material design and development including online virtual labs (essential). Experience of instructional design.
• Able to transform complex information into engaging and effective training.
• Demonstrated knowledge of the responsibilities of software developers, integrators and system administrators and the ability to review your created content from a students’ point of view. 
• Technical training instructor experience would be advantageous.
• Able to use industry-standard technical content development authoring tools.
• Excellent attention to detail.
• Excellent communication skills - both verbal and written - as well as editing and proofreading skills. Your content will help support our worldwide customer base and partner network.
• Good time management and project management skills.
• Able to work both independently with your own initiative and within a team environment with strong collaboration and teamwork skills.
• Able to work as part of a distributed team across multiple time zones

• System administration experience of CentOS Linux or other Linux/UNIX related operating system (essential) preferably at certification level.
• Strong experience working on Windows, Mac & Linux with varied skills around administration and troubleshooting.
• Solid understanding of Internet technologies, specifically a solid knowledge of protocols such as HTTP, SSL/TLS, IPv4, XML, SAML, OAuth, OpenID Connect.
• Experience in building integrations using SAML2, OAuth 2.0 and OIDC standards.
• Experience of TCP/IP networking, load balancing, REST,  Virtual and Cloud Machines and network security (SSL/TLS) expected.
• Experience of working with source code control systems (Git ideally).
• Awareness of DevOps best practices including deployment automation tools, CI/CD, Docker and Kubernetes. 
• Knowledge of OAuth 2.0, SAML 2.0, OIDC and LDAP Data Stores highly desirable.
• Experience of Ping Identity products highly advantageous.
• Some knowledge of development/scripting ideally in JavaScript/Java/Groovy.
• Awareness of at least one of the major cloud vendor platforms: Google Cloud, Amazon Web Services or Microsoft Azure.

• Bachelor’s Degree in a technical discipline (Computer Science or Engineering preferred, Masters advantageous).

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations)