Blackbaud
Senior Manager, IT Payment Platform
🇺🇸 Remote - US
🕑 Full-Time
💰 $117K - $158K
💻 Product Development
🗓️ June 27th, 2025
Blackbaud
SCRUM
Edtech.com's Summary
Blackbaud is hiring a Senior Manager, IT Payment Platform. This role oversees the strategic planning, development, and delivery of IT payment products and operations, ensuring secure, compliant, and efficient payment services by collaborating with finance, payment services, and IT teams. The Senior Manager leads a team of product managers and drives projects that align Blackbaud's payment platforms with the company's strategic goals.
Highlights
- Lead and mentor a team of IT product managers focused on payment platform innovations and operations.
- Collaborate with Treasury, Compliance, IT, and business experts to meet organizational strategic and operational goals.
- Manage product lifecycle from ideation to launch, ensuring quality and timely delivery of payment system initiatives.
- Drive automation and process improvements across payment systems and evaluate fintech and AI tools for integration.
- Control operational risks by identifying vulnerabilities and applying corrective actions.
- Serve as Product Manager for a large Agile release train including 80 team members spanning multiple engineering functions.
- Provide senior leadership with reporting on operational performance, risks, and strategic opportunities.
- Require 12+ years in IT product management with 7+ years in leadership, fintech platform experience, and knowledge of core banking systems and API-based payments.
- Familiarity with Agile/Scrum methodologies and preferred SAFe Product Owner certification.
- Compensation ranges from $117,200 to $157,500 annually, with benefits including medical, dental, vision, 401(k) match, flexible PTO, parental leave, and tuition reimbursement.
Senior Manager, IT Payment Platform Full Description
Senior Manager, IT Payment Platform
Remote, United States of America
Category IT, Infrastructure, and Security
Remote: Yes
Category IT, Infrastructure, and Security
Remote: Yes
The Sr Manager, IT Product Management will oversee the strategic planning, development, and execution of IT products across the enterprise. This role is accountable for the delivery and support of payment operations across Blackbaud and serves as a liaison between finance (AP/AR, treasury and tax), payment services and IT to ensure secure, compliant and efficient payment operations.
The Senior Manager, IT Product Management is responsible for managing a team to partner with the business to define requirements that support the delivery of business goals. This role is accountable for creating detailed design plans and IT product roadmaps and driving the delivery of projects that ensure Blackbaud payments platforms and systems will deliver on strategic goals.
Essential Functions
- Manage and mentor a team of IT product managers fostering a culture of innovation and excellence.
- Collaborate with Treasury, Compliance, Internal Audit, Technical Leads, Business Subject Matter Experts, Product Management and Quality Control to understand strategic direction and deliver operational performance needs of the organization
- Lead the product lifecycle from ideation to launch ensuring timely delivery with high levels of quality.
- Administer and drive automation through process improvements across the payment systems
- Evaluate emerging AI tools and fintech platforms for integration into existing payment and treasure operations
- Manage and mitigate operational risks by proactively identifying vulnerabilities and implementing corrective actions.
- Serve as Product Manager for an Agile release train of approximately 80 team members spanning all engineering functions.
- Provide reporting and insights to senior leadership on operational performance, risk factors, and strategic opportunities.
- Apply knowledge, best practices, and technical expertise in business analysis concepts, principles, and techniques to gather, document and manage business requirements.
- Collaborate with subject matter experts to gain alignment on requirements to create high-quality document system requirements and system/process mapping.
Experience
- 12+ years’ experience in IT product management with at least 7 years in people leadership role required.
- 7+ years’ experience with fintech platforms, core banking systems, and API-based payment infrastructures required.
- Experience in enterprise-level IT product management.
- Familiarity with Agile and scrum methodologies.
- Certification as a product owner in SAFe is a plus.
- The ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications
- Strong understanding of AP/AR processes, ERP systems, donation and tuition processing, bank formats and payment lifecycles
- Proven track record of managing operational programs, cross-functional projects, and third-party partnerships.
- Strong analytical skills and experience with project operational KPIs, reconciliation processes, and risk management.
- Ability to navigate complex operational challenges and develop data-driven solutions.
Skills
- Demonstrates knowledge about the payments space and technology; and participates in training and development initiatives to keep abreast of current trends and practices
- Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions
- Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keeps information confidential, as warranted
- Has a high sense of ownership and responsibility to ensure work quality and high level of initiative while driving continuous improvements in methods and processes.
- Demonstrated ability to lead a team to deliver work product which meets all minimum standards of quality, security, operability, and accessibility.
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include:
- Medical, dental, and vision insurance
- Remote-first workforce
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Volunteer for vacation
- Opportunities to connect to build community and belonging
- Pet insurance, legal and identity protection
- Tuition reimbursement program
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