Edtech.com's Summary

Cornerstone OnDemand is hiring a Senior Manager, IT Shared Services to found and lead a QA and DevOps function within Enterprise Applications. Reporting to the VP of Enterprise Applications, the manager builds shift-left testing practices and CI/CD pipelines across Salesforce, Oracle Fusion, MuleSoft and Snowflake while standing up an offshore team of QA engineers and DevOps practitioners in Hyderabad. The role also partners with the Agentforce and AI Governance team to shape test strategies for AI agent workflows.

Highlights

Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft and Snowflake
Champion shift-left testing by embedding QA into sprint ceremonies, story refinement and acceptance criteria
Build automated regression, smoke and integration test suites targeting 70-80% automation coverage within 12 months
Design and implement CI/CD pipelines for Salesforce, MuleSoft and custom integrations using Gearset, Copado or AutoRABIT
Own DORA metrics such as deployment frequency, lead time, MTTR and change failure rate
Hire and lead a team of 6-10 QA engineers and DevOps practitioners in Hyderabad and remote, as a player-coach
Partner with the Agentforce and AI Governance team to develop test strategies for AI agent workflows
Evaluate and pilot AI-assisted test generation tools to speed up coverage on new feature releases
Bring 12+ years of combined QA and DevOps experience in enterprise SaaS, including 5+ years managing an offshore team
Present QA and DevOps roadmaps and metrics directly to a CIO-level audience

Senior Manager, IT Shared Services Full Description

This role is Office Based, Hyderabad Office.

Senior Manager – QA & DevOps

Enterprise Applications | Hyderabad, India | Full-Time

Role Overview

We are building a world-class QA and DevOps capability within Enterprise Applications. As Senior Manager – QA & DevOps, you will be the founding offshore leader for this function, reporting to the VP of Enterprise Applications based in the US. You will establish shift-left testing practices, build CI/CD pipelines, and lead a team of QA engineers and DevOps practitioners supporting our GTM, Finance, Internal AI systems, and HR technology platforms — including Salesforce (CRM/CPQ/Agentforce/Services/PRM), Oracle Fusion, Internal AI tools/systems, MuleSoft, and Snowflake.

In this role you will…

QA Strategy & Shift-Left Testing

Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft, and Snowflake platforms.
Champion shift-left testing: embed QA into sprint ceremonies, story refinement, and acceptance criteria definition.
Build automated regression, smoke, and integration test suites targeting 70-80% automation coverage within 12 months.
Define and track QA KPIs: defect escape rate, test cycle time, automation coverage %, and PO testing effort reduction.
Establish a Center of Excellence (CoE) for QA tooling (Selenium, Provar, Copado Robotic Testing, or equivalent).

DevOps & CI/CD Pipeline Engineering

Design and implement CI/CD pipelines for Salesforce (Gearset/Copado/AutoRABIT), MuleSoft, and custom integrations.
Govern environment management, sandbox strategy, and release orchestration across Dev → UAT → Staging → Production.
Own DORA metrics (deployment frequency, lead time, MTTR, change failure rate) and drive continuous improvement.
Lead Bitbucket/GitHub branch strategy, PR governance, and automated code quality gates.
Partner with Platform and Architecture leads to embed DevSecOps controls, including data masking for sandboxes.

Team Leadership & Offshore Build-Out

Hire, onboard, and lead a team of 6-10 QA engineers and DevOps practitioners in Hyderabad and remote.
Define role ladders, career paths, and performance frameworks for the offshore QA/DevOps function.
Operate as a player-coach: hands-on in tooling decisions while managing team delivery and stakeholder expectations.
Collaborate daily with US-based domain leads (GTM, Finance/Oracle, ITSM, Integrations).

AI-Powered QA

Partner with the Agentforce and AI Governance team to develop test strategies for AI agent workflows.
Evaluate and pilot AI-assisted test generation tools to accelerate coverage on new feature releases.
Contribute to Claude Code / AWS Bedrock governance policy as it relates to sandbox controls and automated testing.

You’ve got what it takes if you have…

12+ years of combined QA and DevOps experience in enterprise SaaS or large-scale IT environments.
5+ years of people management experience, including offshore team build-out.
Hands-on Salesforce QA and/or DevOps experience: Provar, Gearset, Copado, AutoRABIT, or equivalent.
Proven CI/CD pipeline design and implementation (Jenkins, Bitbucket, GitHub Actions, Azure DevOps, or similar).
Strong command of test automation frameworks (Selenium, Cucumber, REST Assured, or equivalent).
Familiarity with Salesforce CPQ, Salesforce Service Cloud, MuleSoft, and Oracle Fusion.
Excellent communication skills — able to present QA/DevOps roadmaps and metrics to CIO level audience.

#LI-OnSite

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. We are proud to be an EOE Protected Veterans/Disability workplace and an affirmative action employer. If you have a disability or special need that requires accommodation, please contact us at [email protected].

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Senior Manager, IT Shared Services

Edtech.com's Summary

Senior Manager, IT Shared Services Full Description

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