Senior Manager, Learning and Development Technical Lead

• Partner closely with the Learning and Development Product Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Learning and Development Technical Suite Lead and Architects to translate product roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.
• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:
• Enterprise Learning Platform (LMS & e‑Learning), delivering scalable onboarding, role‑based curricula, and LMS governance to support global capability adoption across Sales, Marketing, and CXO teams.
• CRM & Digital Tool Enablement Solutions, providing training and enablement for CRM, omnichannel, data, and AI tools to drive adoption of new ways of working across the enterprise
• Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the product roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams on designing and evolving scalable learning and enablement platforms, including LMS, e‑learning operations, and onboarding solutions aligned to L&D product goals.
• Establish and reinforce development standards for L&D products, including modular learning content architecture, asset reuse, and LMS‑governed workflows.
• Provide hands‑on technical guidance to development teams building and enhancing enterprise learning platforms, including LMS, e‑learning operations, and enablement solutions supporting global onboarding and capability development.

• Partner with business, IT security, and vendor teams to ensure the Learning and Development team technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with product priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Learning and Development, to escalate and resolve complex technical challenges that span across product teams or suites.
• Mentor and guide software engineers and developers, elevating the team's overall technical capability.
• Lead cross-team problem solving and resolution of technical challenges within the product pod.

• Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.
• Knowledge of system integration patterns, APIs, and data architecture, with an understanding of how GCO platforms interface with enterprise L&D systems.
• Experience owning GCO learning platforms as products, including roadmap, integrations, and user experience. Experience designing and integrating GCO digital platforms and products that deliver structured training, onboarding, and skill development programs.
• Strong familiarity with learning management systems (LMS), learning experience platforms (LXP), content authoring tools, microlearning platforms, experiential and simulation learning solutions, and digital coaching or AI-enabled learning tools.
• Ability to design scalable, role‑based learning architectures aligned to Commercial enablement needs. Ability to balance standardization with role‑specific learning journeys.
• Understanding of analytics and feedback loops to measure learning effectiveness and adoption.
• Ability to partner with Business Product Owners to translate executive and Commercial requirements into scalable, well-governed technology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architectural trade-offs to ensure GCO technology assets remain consistent, performant, and extensible across brands and regions.
• Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.
• Experience working within Agile product development teams and product operating models.

• Digital-first Mindset - ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes
• Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.
• Enterprise Mindset - ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise-level impact even when it may have personal implications
• Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.
• Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.

• Bachelor's degree in computer science, engineering, information systems, or related technical field.
• 7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in learning and development, training operations, capability enablement, or related domains in pharma, with expertise in enterprise learning platforms (LMS), sales and marketing training, onboarding programs, and experiential learning solutions.
• 2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers.
• Experience in learning and development, training operations, capability enablement, or related domains
• Demonstrated experience designing and delivering enterprise-scale digital platforms such as enterprise learning platforms (LMS), sales and marketing training, onboarding programs, and experiential learning solutions.
• Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

• Experience in pharmaceutical or healthcare industries preferred.
• Experience partnering with enterprise platform teams or Global Capability Product teams supporting digital and operational capabilities.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

• 10-20% travel will be required.

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes