Make-A-Wish America
Senior Manager, Learning, Development and Culture
LMS
Edtech.com's Summary
Make-A-Wish is hiring a Senior Manager, Learning, Development and Culture. This role leads the enterprise-wide learning and development strategy, creating leadership programs and inclusive learning experiences that support organizational culture and goals. The Senior Manager partners cross-functionally to design, deliver, and improve scalable learning initiatives that foster leadership skills and drive cultural engagement.
Highlights
- Develop and implement learning strategies aligned with organizational goals and culture.
- Design and deliver leadership development, change management, and inclusive learning programs.
- Lead a learning solutions design expert and collaborate with HR and Strategy teams.
- Use instructional design tools such as Articulate 360 and RISE; leverage digital and AI solutions.
- Manage multiple projects and coordinate with both internal teams and external vendors.
- Bachelor’s degree required; 5+ years in Learning & Development or Organizational Development; 2+ years in leadership.
- Experience with learning technologies, adult learning principles, and various training modalities.
- Strong communication, facilitation, and relationship management skills essential.
- Salary range: $98,265 - $132,946 USD with comprehensive benefits effective day one.
- Supports remote work, requires some travel (up to 10%), and occasional work outside regular hours.
Senior Manager, Learning, Development and Culture Full Description
Senior Manager, Learning, Development and Culture
Remote
Who We Are:
Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.
Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.
Location:
Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.
Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.
Position Summary:
This position is responsible for advising and actioning the enterprise-level learning and development strategy for Make-A-Wish (MAW) leaders, employees, and other target audiences. This individual will build and scale mission‑aligned leadership experiences, leveraging digital solutions, to develop the skills and mindset to lead at all levels.
This position will design and deliver programs and solutions that build culture, belonging, and community across the National Office and full enterprise, with a strong focus on inclusive learning experiences that align with organizational goals and annual cycle plans.
The individual will be a thought leader, partnering with cross‑functional teams and enterprise leaders on key learning initiatives (e.g., Change Management, Inclusive Leadership, Leadership Development, Strategic Planning). This role will influence the adoption of enterprise-wide learning strategies and succession-focused capabilities across diverse stakeholders, often without direct authority.
This position will be responsible for leading a learning solutions design expert and working collaboratively with the People (HR) and Strategy Teams, as well as colleagues across the enterprise, to assess, identify, and execute on organizational learning needs. The individual will be accountable for developing enterprise-level leadership competencies, advancing culture, and delivering scalable, innovative learning and development initiatives across the full enterprise.
Knowledge and Abilities:
- Demonstrated ability to collaborate to build and execute learning strategies across multiple departments, geographies, and stakeholders.
- Experience directly leading others.
- Experience leading and influencing others without direct authority, and across geographically dispersed groups.
- Demonstrated ability to organize and prioritize work and make timely decisions.
- Ability to manage multiple large-scale projects coordinating both internal and external resources.
- Creative instructional design and development capabilities.
- Exceptional facilitation and training delivery skills.
- Strong communication and relationship management skills.
- Excellent writing and editing skills, and strong attention to detail.
- Demonstrated critical thinking and solutioning skills.
- Operate effectively and with agility in a fast-paced environment.
Duties and Responsibilities:
- Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings.
- Align Culture and Learning by integrating the principles of psychological safety and inclusion.
- Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
- Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs).
- Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials).
- Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc.
- Facilitate learning programs, courses, and workshops, across the National Office and Chapters.
- Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
- Identify and implement program improvements, tools, and technology to enhance processes for learning execution.
- Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
- Evaluate and manage external vendors as needed.
- Develop and deliver enterprise learning and innovation strategy that ties to the overall Strategic Plan.
- Create training and development content using instructional design techniques and tools (e.g. Articulate 360, RISE, adult learning tools and strategies).
- Understand and leverage digital and AI solutions.
- Collaborate across HR/People and IT teams to ensure data integrity/reporting, and process documentation and system improvement such as MAW LMS.
Qualifications:
- Bachelor’s degree in human resources, education, business, or related field required.
- 5+ years of experience in Learning & Development and/or Organizational Development and Instructional Design experience.
- 2+ years in a leadership role.
- Preferred certifications: Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci
- A clear understanding of the employee life cycle and workforce trends.
- Demonstrated superior communication skills (verbal, written and presentation).
- Experienced in creating learning and development experiences that promote a culture of inclusion and belonging.
- Demonstrated experience in providing training using a variety of training platforms/techniques (i.e. classroom, e-learning, webinars, gaming, etc.).
- Knowledge of instructional design theory and Adult Learning Principles.
- Familiarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc.
- Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to training.
Working Environment:
- Ability to thrive in a remote environment.
- Some travel required, up to 10%.
- May require work outside a traditional Monday – Friday work week, and outside normal business hours. This includes some weekends and evening weeknights.
This Role's Hiring Range
$98,265 - $132,946 USD
What We Offer:
Benefits
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Time Off
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Parental Leave
Also...
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
*Monthly premiums paid for the employee for vision, dental, and short/long term disability.
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