Frontline Education
Senior Manager, Services
🇺🇸 Hybrid - Naperville, IL
🕑 Full-Time
💰 TBD
💻 Project Management
🗓️ December 1st, 2025
Edtech.com's Summary
Frontline Education is hiring a Senior Manager, Services (D&A) to lead a team within their Data & Analytics business unit. The role involves driving the delivery of AI-enhanced solutions, developing scalable service processes, and collaborating across departments to improve client outcomes and operational efficiency.
Highlights
- Lead a service team of 15 members, including 4 direct reports, to deliver client engagement excellence.
- Develop and refine scalable, reliable frameworks for service delivery, technical support, and reporting.
- Utilize data and AI-driven insights to monitor performance and identify improvement opportunities.
- Create dashboards and metrics that translate goals into measurable outcomes.
- Collaborate with Product, Engineering, and Client Success teams to enhance client experience and tooling.
- Lead at least one AI-driven process improvement project annually to demonstrate responsible innovation.
- Bachelor’s degree or equivalent experience required, with 5+ years in implementation or technical services and 3-5 years of people leadership.
- Strong data orientation and ability to translate metrics into actionable insights.
- Experience in fast-paced, high-growth environments with enthusiasm for AI and automation.
- Competitive base salary, annual bonus eligibility, comprehensive benefits, 401(k) match, Employee Stock Purchase Plan, tuition reimbursement, and hybrid work options.
Senior Manager, Services Full Description
Senior Manager, Services
Location: United States
Description
Senior Manager, Services (D&A)
Location Naperville, IL – Hybrid (2 days per week in office)
Overview of the Data & Analytics Business
Frontline’s Data & Analytics business is a standalone unit within the organization,
dedicated to unlocking the full potential of district data. Our analytics portfolio gives
school systems the clarity and confidence to move from information to action—enabling
targeted, faster, and more transparent decisions across every dimension of district
leadership.
The Data & Analytics suite includes:
• Business Analytics, helps district finance and operations leaders forecast, plan,
and optimize resource allocation;
• Comparative Analytics, provides districts with benchmarking data to measure
performance relative to peers;
• Student Analytics, turns academic and engagement data into actionable insight for
improving learning, equity, and achievement; and
• Location Analytics, leverages GIS technology to visualize student, staffing, and
facility data on interactive maps for strategic boundary and resource planning.
and optimize resource allocation;
• Comparative Analytics, provides districts with benchmarking data to measure
performance relative to peers;
• Student Analytics, turns academic and engagement data into actionable insight for
improving learning, equity, and achievement; and
• Location Analytics, leverages GIS technology to visualize student, staffing, and
facility data on interactive maps for strategic boundary and resource planning.
How You’ll Contribute to Our Mission
At Frontline Education, the Senior Manager, Services plays a key leadership role in helping
districts harness the full potential of their data. You’ll lead a team within our Data &
Analytics business unit—driving the delivery of innovative, AI-enhanced solutions that help
school leaders make informed, confident decisions that positively impact students and
communities.
districts harness the full potential of their data. You’ll lead a team within our Data &
Analytics business unit—driving the delivery of innovative, AI-enhanced solutions that help
school leaders make informed, confident decisions that positively impact students and
communities.
How You’ll Drive Success
• Lead and inspire a high-performing service team of 15 members, including 4
direct reports, to deliver excellence across client engagements.
• Develop scalable, reliable service processes by designing and refining
frameworks for delivery, technical support, and reporting.
• Use data and AI-driven insights to track performance, identify opportunities, and
improve efficiency across operations.
• Create transparent dashboards and metrics that translate goals into measurable
outcomes, helping teams take meaningful action.
• Foster consistency and quality by implementing standardized delivery practices
and ensuring accountability for results.
• Collaborate cross-functionally with Product, Engineering, and Client Success to
design process and tooling enhancements that elevate the client experience.
• Champion responsible AI innovation by leading at least one AI-driven process
improvement project annually, demonstrating how technology can enhance—not
replace—human potential.
• Build a culture of ownership and adaptability, guiding your team through change
with clarity, empathy, and a growth mindset.
What You Bring to Help Us Grow
• Bachelor’s degree or equivalent experience.
• 5+ years in implementation or technical services, with 3–5 years of people
leadership.
• Demonstrated ability to lead with accountability, clarity, and care.
• Strong data orientation—comfortable translating metrics into insights and actions.
• Proven success in fast-paced, high-growth environments.
• Enthusiasm for exploring how AI and automation can drive service excellence and
client impact.
direct reports, to deliver excellence across client engagements.
• Develop scalable, reliable service processes by designing and refining
frameworks for delivery, technical support, and reporting.
• Use data and AI-driven insights to track performance, identify opportunities, and
improve efficiency across operations.
• Create transparent dashboards and metrics that translate goals into measurable
outcomes, helping teams take meaningful action.
• Foster consistency and quality by implementing standardized delivery practices
and ensuring accountability for results.
• Collaborate cross-functionally with Product, Engineering, and Client Success to
design process and tooling enhancements that elevate the client experience.
• Champion responsible AI innovation by leading at least one AI-driven process
improvement project annually, demonstrating how technology can enhance—not
replace—human potential.
• Build a culture of ownership and adaptability, guiding your team through change
with clarity, empathy, and a growth mindset.
What You Bring to Help Us Grow
• Bachelor’s degree or equivalent experience.
• 5+ years in implementation or technical services, with 3–5 years of people
leadership.
• Demonstrated ability to lead with accountability, clarity, and care.
• Strong data orientation—comfortable translating metrics into insights and actions.
• Proven success in fast-paced, high-growth environments.
• Enthusiasm for exploring how AI and automation can drive service excellence and
client impact.
What You’ll Need to Thrive
• Curiosity and continuous learning: You actively explore how technology can make
teams more effective.
• Adaptability: You guide others through change while maintaining focus on shared
outcomes.
• Collaboration: You connect across functions to solve challenges and elevate
service delivery.
• Purpose-driven leadership: You inspire accountability and growth within your
team.
• Ethical tech mindset: You use AI responsibly to empower people and improve
results.
teams more effective.
• Adaptability: You guide others through change while maintaining focus on shared
outcomes.
• Collaboration: You connect across functions to solve challenges and elevate
service delivery.
• Purpose-driven leadership: You inspire accountability and growth within your
team.
• Ethical tech mindset: You use AI responsibly to empower people and improve
results.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first
organization, transforming how we think, work, and serve the educators who shape our
schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help
educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that
grow with you, because at Frontline Education, technology amplifies what matters most:
the human drive to learn, improve, and make a difference.
organization, transforming how we think, work, and serve the educators who shape our
schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help
educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that
grow with you, because at Frontline Education, technology amplifies what matters most:
the human drive to learn, improve, and make a difference.
Compensation & Benefits
Competitive base salary and annual bonus eligibility, comprehensive health and wellness
benefits, 401(k) match, Employee Stock Purchase Plan, tuition reimbursement, and
flexible, hybrid work options.
Competitive base salary and annual bonus eligibility, comprehensive health and wellness
benefits, 401(k) match, Employee Stock Purchase Plan, tuition reimbursement, and
flexible, hybrid work options.
- How We Support Growth, Balance, and Well-Being
• Personalized Time Off
• Paid Sick Time
• Volunteer Time Off
• Ten Paid Holidays
• A philosophy that time away helps you bring your best self to work - Continuous Learning and Growth
• World-class learning access via LinkedIn Learning
• Leadership and technical skill development
• AI empowerment through OpenAI tools and ongoing education
• Tuition reimbursement and internal webinars on AI, inclusion, and industry
innovation
Health, Happiness, and Purpose
• Wellness initiatives and EAP support
• Comprehensive health and financial benefits
• A caring culture that prioritizes personal, professional, and purposeful growth
• Wellness initiatives and EAP support
• Comprehensive health and financial benefits
• A caring culture that prioritizes personal, professional, and purposeful growth
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have
an inclusive workplace and strongly encourage suitably qualified applicants from a wide
range of backgrounds to apply and join our team.
an inclusive workplace and strongly encourage suitably qualified applicants from a wide
range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy
Statement and click here to read our Applicant Privacy Statement.
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