Zum
Senior Manager, Workforce Excellence & Safety Compliance
Edtech.com's Summary
- Design and implement onboarding, training, certification, and re-certification programs for CDL and non-CDL staff across 18 locations.
- Develop safety compliance systems ensuring adherence to FMCSA, DOT, and state regulations.
- Lead process improvements in hiring, training, and compliance with cross-functional teams.
- Define KPIs and build reporting frameworks to measure training quality, workforce readiness, and safety outcomes.
- Manage compliance documentation and lead audits in internal and external reviews.
- Use data analytics to identify trends and recommend improvements in workforce development.
- Must have 7–10+ years of experience in operations, project management, or workforce development.
- Strong analytical skills and the ability to influence cross-functionally without direct authority.
- Willingness to travel 30–50% to various Zūm markets.
- Targeted base salary range: $148,000 – $190,000 plus possible equity or commissions and benefits including medical, dental, vision, 401(k), and paid time off.
Senior Manager, Workforce Excellence & Safety Compliance Full Description
This is a greenfield opportunity to build world-class workforce development and compliance systems from the ground up. While existing processes are in place across our 18 locations in 8 states, you'll have the scope and autonomy to reimagine, standardize, and implement new approaches that scale with our growing operations.
You'll be responsible for approximately 3,500 employees, including 2,500 CDL drivers, across our expanding footprint. As we continue to grow year-over-year through both market expansion and new location launches, your systems and processes will be foundational to our operational excellence.
This is an individual contributor role within the Operations Strategy Program Management Office, with dotted-line relationships to training and safety staff at each location. You'll have the autonomy to drive change while collaborating cross-functionally with Field Operations, HR, Recruiting, Product, and Engineering teams.
Build & Standardize Workforce Development Programs
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Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing
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Create and refine ZÅ«m's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality
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Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets
Drive Safety Compliance & Regulatory Excellence
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Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all ZÅ«m markets
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Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs
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Create audit-ready documentation standards and lead internal/external compliance reviews
Lead Operational Excellence & Process Innovation
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Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets
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Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality
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Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation
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Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy
Establish Quality Frameworks & Performance Metrics
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Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness
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Build reporting frameworks that surface actionable insights and drive continuous improvement
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Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes
- 7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles
- Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units
- Experience designing processes from scratch with limited templates or existing infrastructure
- Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations
- Excellent communication and cross-functional leadership skills, with experience influencing without direct authority
- Comfort with ambiguity and ability to thrive in a fast-paced, build-and-improve environment
- Willingness to travel 30–50% to ZÅ«m markets for audits, training sessions, and stakeholder engagement
- Experience in tech-enabled logistics, transportation, or high-scale operations environments
- Lean Six Sigma certification, PMP certification, or similar process improvement credentials
- Direct experience with CDL training programs, FMCSA/DOT compliance, or school transportation operations
- Experience managing dotted-line relationships or influencing geographically distributed teams
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