Troy University
Senior Operations Support Specialist
🇺🇸 Troy, AL
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ December 9th, 2025
Edtech.com's Summary
Troy University is hiring a Senior Operations Support Specialist. The role involves providing Tier I IT support to end-users via the Helpdesk System, training helpdesk operators, optimizing inventory control procedures across IT operations, recording deliveries and shipments, and using software to monitor and document IT inventory demands.
Highlights
- Provide Tier I support to end-users using the Helpdesk System
- Train helpdesk operators on processes and support types within IT Operations
- Develop and optimize inventory control procedures for Troy IT Operations
- Record daily deliveries and shipments to reconcile IT inventory
- Use software tools to monitor demand and document IT inventory characteristics
- Minimum qualification includes a Bachelor's degree in a related field or two years of IT support experience
- Preferred qualifications include five years of IT support experience and skills in team-building and independent judgment
- Must manage multiple tasks, prioritize effectively, and provide basic IT end-user support
- Works within the Information Technology - Global department under Finance and Administration division
- Full-time professional/salaried position with standard Monday through Friday work hours and additional hours as needed
Senior Operations Support Specialist Full Description
Senior Operations Support Specialist
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Posting Details
Position Information
Posting Number | SF2432P
Position Title | Senior Operations Support Specialist
Position Type | Professional/Salaried
Department | Information Technology - Global
Division | Finance and Administration
Campus | Troy Online
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The Senior Operations Support Specialist position in Information Technology is responsible for providing Tier I support to end-users by utilizing the Helpdesk System; providing helpdesk training of operators regarding processes and the types of support provided by the Operations division and the IT department; devising ways to optimize inventory control procedures for all Troy IT Operations, ensuring all items are accounted for and adequately inventoried for various IT projects; recording daily deliveries and shipments to reconcile inventory; and using software to monitor demand and document characteristics of IT inventory.
Minimum Qualifications
1. Bachelor’s degree in a related field OR a minimum of two years of experience working within an Information Technology support area.
2. Skill in both time management and project management
3. Ability to manage multiple tasks and prioritize those tasks effectively
4. Ability to make recommendations, overseeing, establishing and implementing various educational technologies, as well as acting on University directives
5. Ability to provide basic IT support to end users
Preferred Qualifications | 1. Minimum of five years of experience working within an Information Technology support area
2. Skill in interpersonal relationships and team-building
3. Ability to establish goals, work within the framework of a team, and be held accountable for achieving challenging goals
4. Ability to function effectively with minimum supervision using independent judgement in selecting and adapting guidelines of confidential, difficult, and complex technical tasks
5. Ability to respond effectively to the most sensitive inquiries and complaints from both faculty and students
6. Ability to complete work accurately and in a timely manner, meeting strict guidelines
7. Ability to make high level independent judgments
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | Monday – Friday
8 AM – 5 PM
additional hours as needed
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | No
Posting Date | 12/08/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/46077
Position Title | Senior Operations Support Specialist
Position Type | Professional/Salaried
Department | Information Technology - Global
Division | Finance and Administration
Campus | Troy Online
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The Senior Operations Support Specialist position in Information Technology is responsible for providing Tier I support to end-users by utilizing the Helpdesk System; providing helpdesk training of operators regarding processes and the types of support provided by the Operations division and the IT department; devising ways to optimize inventory control procedures for all Troy IT Operations, ensuring all items are accounted for and adequately inventoried for various IT projects; recording daily deliveries and shipments to reconcile inventory; and using software to monitor demand and document characteristics of IT inventory.
Minimum Qualifications
1. Bachelor’s degree in a related field OR a minimum of two years of experience working within an Information Technology support area.
2. Skill in both time management and project management
3. Ability to manage multiple tasks and prioritize those tasks effectively
4. Ability to make recommendations, overseeing, establishing and implementing various educational technologies, as well as acting on University directives
5. Ability to provide basic IT support to end users
Preferred Qualifications | 1. Minimum of five years of experience working within an Information Technology support area
2. Skill in interpersonal relationships and team-building
3. Ability to establish goals, work within the framework of a team, and be held accountable for achieving challenging goals
4. Ability to function effectively with minimum supervision using independent judgement in selecting and adapting guidelines of confidential, difficult, and complex technical tasks
5. Ability to respond effectively to the most sensitive inquiries and complaints from both faculty and students
6. Ability to complete work accurately and in a timely manner, meeting strict guidelines
7. Ability to make high level independent judgments
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | Monday – Friday
8 AM – 5 PM
additional hours as needed
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | No
Posting Date | 12/08/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/46077
Reference Letters
Solicit References Through the System? | No
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in a related field, OR a minimum of two years of experience working within an Information Technology support area?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- List of References
- Unofficial Transcript 1
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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