New York University
Senior P.C./User Support Technician
Edtech.com's Summary
New York University is hiring a Senior P.C./User Support Technician for the University Development and Alumni Relations (UDAR) department. The role involves providing Help Desk support by troubleshooting issues, resolving tickets, documenting procedures, and collaborating with teams to evaluate and propose technology solutions that comply with university policies.
Highlights
- Provide direct IT support and troubleshooting for Help Desk issues.
- Resolve scheduled support tickets and conduct planned maintenance.
- Develop and document standard operating procedures and issue resolutions.
- Evaluate and recommend hardware and software solutions aligned with business needs.
- Ensure technology compliance with NYU and departmental policies.
- Collaborate with other departments to assess and improve technical needs.
- Required education: High School Diploma or equivalent; Bachelor's degree preferred.
- Requires 3+ years of direct IT support experience.
- Must be able to independently support clients while balancing policy and regulation.
- Hourly pay rate is USD $38.10 based on union contracts, excluding bonuses or incentives.
Senior P.C./User Support Technician Full Description
Position Summary:
University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.
Provide Help Desk support by responding to and troubleshooting unexpected issues as they come in. Resolve scheduled Help Desk tickets by scheduling times to fix issues or conduct planned maintenance. Contribute to creating standard operating procedures for the Help Desk. Document procedures and resolutions to issues in a format which can be used as a reference to the Help Desk and UDAR IT staff. Work with the team to evaluate and propose hardware and software solutions to meet new business needs. Provide for technology relevancy and to assure compliance with NYU and department policy. Liaison with other departments to determine their technical needs and find improvements that can be implemented for them.
Qualifications:
Qualifications:
Required Education:
High School Diploma or equivalent
Preferred Education:
Bachelor's Degree
Required Experience:
3+ years of direct IT support to clients
Required Skills, Knowledge and Abilities:
Ability to provide IT support directly and independently to clients
High School Diploma or equivalent
Preferred Education:
Bachelor's Degree
Required Experience:
3+ years of direct IT support to clients
Required Skills, Knowledge and Abilities:
Ability to provide IT support directly and independently to clients
Ability to ensure support in an environment that balances both policy and regulation Additional Information:
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $38.100. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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