Cornerstone OnDemand
Senior Principal Business Systems Analyst
🇺🇸 Dublin, CA
🕑 Full-Time
💰 $125K - $200K
💻 Information Technology
🗓️ June 24th, 2025
ITSM
Edtech.com's Summary
Cornerstone is hiring a Senior Principal Business Systems Analyst. The role involves leading digital initiatives for employee-facing applications and ServiceNow, collaborating with HR and IT teams to enhance processes, and supporting strategic IT roadmaps and executive communications. The analyst will manage projects end-to-end, optimize workflows, and facilitate stakeholder engagement to drive HR and IT improvements.
Highlights
- Lead digital solutions delivery for employee apps and ServiceNow from discovery to adoption.
- Conduct business analysis by gathering and documenting requirements with HR, IT, and business partners.
- Identify opportunities for process optimization and workflow improvements in HR and IT.
- Support the development and communication of IT and digital transformation roadmaps to executives.
- Facilitate meetings and workshops with cross-functional teams and vendors to ensure project alignment.
- Create project artifacts including business requirements, user stories, process flows, and test scripts.
- Manage change communications to support user adoption and feedback for digital rollouts.
- Develop and track project plans, timelines, and deliverables for ServiceNow and IT improvement projects.
- Requires 10+ years of experience in business analysis, project management, or digital transformation in IT, HR, or digital environments.
- Proficiency with ServiceNow, Asana, PowerPoint, Excel, and experience with employee apps and ITSM/HRSD modules.
- Compensation includes a base salary range of $124,900 to $199,800 plus potential bonuses and benefits.
Senior Principal Business Systems Analyst Full Description
Senior Principal Business Systems Analyst
Dublin, CA, United States
We're looking for a
Senior Principal Business Systems Analyst
This role is Office Based, Dublin, CA Office
We are seeking a versatile and results-driven Sr. Principal Digital Analyst with a strong blend of business analysis, project management, and digital transformation skills to support our employee-facing applications and ServiceNow (HR and IT improvement projects). This is a pivotal role at the intersection of technology, process, and strategy, ideal for a "jack-of-all-trades" who can flex between business analysis, project leadership, IT solution design, and executive support.
You will work across digital platforms (including employee apps and ServiceNow), drive key HR and IT initiatives, deliver strategic presentations, and help steer the IT roadmap—providing high-impact, end-to-end support to the Digital and Employee Experience teams. This role is a hands-on role and ideal for someone who enjoys a fast-paced, evolving digital environment; thrives on variety; and is passionate about driving high-impact HR and IT projects from strategy to execution.
In this role you will...
We are seeking a versatile and results-driven Sr. Principal Digital Analyst with a strong blend of business analysis, project management, and digital transformation skills to support our employee-facing applications and ServiceNow (HR and IT improvement projects). This is a pivotal role at the intersection of technology, process, and strategy, ideal for a "jack-of-all-trades" who can flex between business analysis, project leadership, IT solution design, and executive support.
You will work across digital platforms (including employee apps and ServiceNow), drive key HR and IT initiatives, deliver strategic presentations, and help steer the IT roadmap—providing high-impact, end-to-end support to the Digital and Employee Experience teams. This role is a hands-on role and ideal for someone who enjoys a fast-paced, evolving digital environment; thrives on variety; and is passionate about driving high-impact HR and IT projects from strategy to execution.
In this role you will...
- Digital Solutions Delivery: Lead or support digital initiatives related to employee-facing tools and ServiceNow, from discovery and requirements through to implementation and adoption.
- Business Analysis: Collaborate with HR, IT, and business partners to gather, analyze, and document requirements for process improvements or new digital capabilities.
- Process Optimization and Improvement: Identify, assess, and recommend opportunities to streamline workflows or optimize service delivery across HR/IT using digital tools.
- Strategy and Roadmap Support: Help develop and articulate the IT and digital transformation roadmap, create impactful presentations, and communicate complex ideas to executive audiences.
- Stakeholder Engagement: Facilitate meetings, workshops, and working sessions with cross-functional teams (HR, IT, Digital, Vendors) to ensure project alignment and drive progress.
- Documentation: Create project artifacts including business requirements, user stories, process flows, test scripts, and executive-level updates.
- Change Management: Support communication and change management for digital rollouts, ensuring user adoption and feedback loops.
- Project Management: Develop project plans, manage timelines, track deliverables, and communicate status to stakeholders for ServiceNow, employee app, and IT improvement projects (as needed).
You’ve got what it takes if you...
- 10+ years’ experience in business analysis, project management, or digital transformation roles within IT, HR, or enterprise digital environments. Consulting expertise is preferred.
- Extensive hands-on experience with digital employee applications and Help Request applications (ITSM, HRSD, or similar modules) in roles such as Business Analyst, Engineer, or Project Manager.
- Demonstrated ability to drive projects end-to-end: from requirements gathering through UAT and successful rollout.
- Skilled at process mapping, user journey analysis, and workflow optimization for HR/IT improvement projects.
- Superior written and verbal communication skills—comfortable preparing and delivering materials for executive leadership (roadmaps, presentations, strategic recommendations).
- Proficiency with project and productivity tools (e.g., ServiceNow, Asana, PowerPoint, Excel).
- Analytical thinker adept at problem-solving and tailoring solutions for business and technical stakeholders.
- Experience working on cross-functional teams and collaborating between business, IT, and digital partners.
- Self-starter with a strong sense of ownership, adaptability, and “roll-up-the-sleeves” attitude.
Extra dose of awesome if you...
- Strong strategic, documentation, and executive presentation capabilities, with the flexibility and generalist mindset to manage shifting priorities and drive digital adoption.
- Proven expertise delivering digital solutions for Employee Apps and ServiceNow, including business analysis, requirements gathering, and end-to-end project management across Agile and Waterfall methodologies.
- Skilled in workflow optimization, process improvement, and change management for HR/IT initiatives
- Adept at cross-functional collaboration and engaging stakeholders at all organizational levels.
#LI-onsite
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone.
The BASE salary range for this position is: 124900 - 199800 USD.
The BASE salary range for this position is: 124900 - 199800 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
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