Senior Product Manager Business Process Automation -México Remote

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian is seeking a Senior Product Manager to join our SaaS Platform team and help define the next generation of workflow capabilities across the Ellucian portfolio. This role will focus on building platform-level business process automation capabilities that are flexible, secure, and reusable, so that other product teams can build on top of them with confidence.

The ideal candidate brings deep experience in workflows and business process automation, with a strong product mindset for platform design. This person should be comfortable operating across internal and external stakeholders, balancing competing priorities, and turning complex needs into scalable solutions that serve both immediate customer needs and long-term platform strategy.

This role will partner closely with engineering, UX, customer success, sales, marketing, and other product leaders to deliver out-of-the-box automation workflows, improve business process automation capabilities, and establish a foundation the broader portfolio can extend and reuse. The right candidate will bring curiousity, sound judgment, and a clear point of view on how to build durable platform capabilities that drive customer value.

Own the product strategy and roadmap for business process automation capabilities across the platform

Define and deliver foundational workflow capabilities that other Ellucian products can build on

Lead discovery, validation, and prioritization for out-of-the-box business process automation workflows

Partner with engineering and UX to shape intuitive, secure, scalable workflow experiences

Drive decisions across competing priorities, customer needs, and platform investment tradeoffs

Collaborate with internal stakeholders across product, engineering, security, support, customer success, sales, and go-to-market teams

Translate customer and market feedback into clear product direction, themes, initiatives, epics, and stories

Ensure workflow capabilities are designed with security, reliability, governance, and operational manageability in mind

Support product adoption, customer success, and solution health through clear positioning, enablement, and product expertise

Represent the product with confidence in customer conversations, executive forums, and cross-functional planning sessions

5+ years of product management experience, including ownership of platform, workflow, automation, or infrastructure-related products

Demonstrated experience building platform capabilities that enable other teams, products, or customers to extend and scale solutions

Strong background in workflow design, business process automation, orchestration, or related enterprise automation products

Experience delivering secure, reusable, and extensible SaaS platform capabilities

Proven ability to work effectively across internal and external stakeholders and balance competing priorities

Strong executive presence and the ability to influence decisions with clarity, structure, and confidence

Excellent communication skills, with the ability to simplify complex ideas for technical and non-technical audiences

Experience partnering with engineering and UX to define product direction and delivery plans

Strong customer orientation and a track record of delivering solutions that improve adoption, efficiency, and user experience

Comfort operating in a fast-paced environment with multiple stakeholders and shifting priorities

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