HopSkipDrive
Senior Product Manager - Client Experience
🇺🇸 Remote - US
🕑 Full-Time
💰 $160K - $175K
💻 Product Development
🗓️ August 5th, 2025
SaaS
Edtech.com's Summary
HopSkipDrive is hiring a Senior Product Manager - Client Experience. The role involves leading full lifecycle product development for the Client Experience team, focusing on delivering B2B solutions that enhance transportation management for schools, government agencies, and nonprofits. The manager drives product strategy, user research, and AI integration to improve client satisfaction and operational efficiency.
Highlights
- Lead product management across discovery, delivery, and iteration phases with an emphasis on product-market fit and user adoption.
- Design and enhance dashboards, self-service tools, and workflow platforms to empower operational users and minimize support needs.
- Apply AI thoughtfully to automate, personalize, and predict client needs while maintaining human control.
- Utilize data-driven decision making combined with qualitative user research to guide product strategy and measure outcomes.
- Collaborate cross-functionally with engineering, design, operations, and marketing teams to ensure successful product launches and impact.
- Required experience: 5+ years in product management, preferably with B2B SaaS and client-facing platforms serving diverse personas.
- Strong customer empathy and the ability to translate client needs into clear and actionable product requirements.
- Compensation ranges from $160,000 to $175,000 base salary, including equity stock options and benefits such as medical, dental, vision, life insurance, 401(k), and FSA.
- Serve clients including school districts, government agencies, and nonprofits supporting vulnerable riders through the RideIQ platform.
- HopSkipDrive offers equity participation and supports a fully remote work arrangement within specified US states.
Senior Product Manager - Client Experience Full Description
At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who We Are
We are a driven, mission-focused team, passionate about transforming transportation through innovation and impact. We build lasting partnerships with school districts and government agencies, solving their toughest challenges with our vetted CareDriver marketplace and cutting-edge solutions.
The Client Experience team sits at the heart of HopSkipDrive’s RideIQ platform, connecting a powerful product with the wide-ranging needs of school districts, government agencies, and nonprofits. These clients rely on us to deliver safe, reliable, and human-centered transportation for the most vulnerable riders. We’re redefining how institutions manage transportation through intelligent tooling, real-time data, and proactive support. Scaling our efforts means reimagining what's possible. We're leveraging AI to anticipate client needs, streamline operations, and unlock new levels of insight and efficiency, collaborating deeply across the organization to turn big ideas into measurable impact, always grounded in empathy and driven by results.
Who You Are
You are a strategic and customer-obsessed Senior Product Manager with a track record of delivering B2B solutions that drive adoption, satisfaction, and growth. You thrive in real-world complexity, especially when supporting diverse client needs across education, government, and nonprofit sectors.
You are a strategic and customer-obsessed Senior Product Manager with a track record of delivering B2B solutions that drive adoption, satisfaction, and growth. You thrive in real-world complexity, especially when supporting diverse client needs across education, government, and nonprofit sectors.
You are passionate about understanding users deeply, not just their workflows, but their motivations. You translate those insights into intuitive, scalable product experiences. You ask "why" often, combine qualitative and quantitative research, and build for both impact and usability. You bring clarity to ambiguity. You define strong product strategies and lead execution across discovery, delivery, and continuous improvement. You're excited about the potential of AI to reshape client experiences through automation, personalization, and predictive insights. You also know when to apply AI to reduce complexity and when to prioritize human control. You’re a builder, a listener, and a collaborator. You're equally comfortable refining a roadmap, aligning stakeholders, or diving into user research. Most of all, you care about outcomes, not just output. Specifically, you bring the following:
- 5+ years of product management experience, ideally in B2B SaaS, client-facing platforms, or tools serving multiple personas.
- Strong customer empathy, with a proven ability to translate client needs into clear requirements, user stories, and features that drive real-world success.
- Full lifecycle product leadership — from discovery to delivery to iteration — with a focus on product-market fit, usability, and long-term adoption.
- Experience with dashboards, self-service tooling, and workflow platforms that empower operational users and reduce support burden.
- AI curiosity and confidence, with experience exploring or shipping AI-powered features, and a thoughtful approach to when and how to apply AI.
- Data-informed decision making, leveraging research, analytics, and experimentation to guide strategy and evaluate success.
- Product-led growth mindset, able to spot levers that improve user onboarding, drive engagement, and expand product usage over time.
- Clear product vision and communication, aligning roadmaps with business goals, measurable outcomes, and evolving client needs.
- Collaborative cross-functional skills, especially with engineering, design, ops, and product marketing — ensuring launch success and user impact.
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The base salary range for this role is $160,000 - $175,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in and must be based in of the following states: AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
