Edtech.com's Summary

Learning Resources is hiring a Senior Sales Support Coordinator to provide advanced operational and sales support focused on the Walmart account, including Walmart US, Walmart Canada, Sam's Club, and Walmart.com. The role involves acting as a liaison across Sales, Planning, Operations, Marketing, and Customer Service teams to ensure accurate account execution and drive sales growth through detailed coordination and issue resolution.

Highlights

Serve as main sales support contact for Walmart-related accounts including Sam's Club and eCommerce.
Manage backend operational tasks such as product information entry, contracts, compliance documents, and item setup.
Use Walmart-specific tools like Retail Link and analyze order patterns to improve account performance.
Create and maintain trackers for deductions, chargebacks, and compliance issues, aiming to reduce unresolved issues significantly.
Develop and implement product launch checklists and operational playbooks to ensure high compliance rates.
Prepare customized reports and assist with Walmart-specific data insights using platforms like Scintilla.
Collaborate cross-functionally with Marketing, Product Development, Operations, and other teams to ensure seamless account execution.
Requires 5-7 years of Sales Operations or Retail Operations experience, preferably with Walmart accounts and proficiency with Retail Link.
Technical skills include advanced Excel, Power BI, and familiarity with ERP/CRM systems such as Microsoft Dynamics 365.
Compensation range is $32.00 to $34.00 per hour, including profit sharing bonus potential and 401k matching benefits.

Senior Sales Support Coordinator Full Description

Senior Sales Support Coordinator

Regular Full-Time

Learning Resources, Vernon Hills, IL, US

2 days ago

Requisition ID: 1932

Apply

Salary Range:

$32.00 To $34.00 Hourly

About Learning Resources:

We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune’s Top Workplaces, we’re a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer’s Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®. If you’re curious, collaborative, and a kid at heart, you’ll feel right at home here. Join us in shaping the future of learning with our award-winning team!

Team & Position Description:

The Sr. Sales Support Coordinator provides advanced sales and operational support to the Walmart team, with a specialization in Walmart US, Walmart Canada, Sam’s Club, and Walmart.com. Acting as a critical liaison between Sales, Planning, Operations, Marketing, and Customer Service, this role ensures seamless backend execution for one of our largest retail partners while upholding the high standards of the Sales Support function.

Reporting to the Director of Sales Operations and Customer Service, the Coordinator is deeply embedded in Walmart-specific tools and processes, including Retail Link and order pattern analysis. This role is responsible for handling complex customer needs, ensuring accuracy and compliance in account execution, and partnering cross-functionally to drive sales growth and program success.

Success in this role requires operational expertise, attention to detail, and a proactive mindset. The Coordinator will play a key role in resolving issues, optimizing performance, and identifying growth opportunities, setting the stage for account expansion and career development within a dynamic retail ecosystem.

What we’re looking for (Key Performance Objectives):

Within 90 days, create a standardized tracker for Walmart deductions, chargebacks and compliance issues. Reduce unresolved deductions by at least 15% within six months through improved root cause analysis and cross-functional collaboration.
Audit Walmart account processes, including order management, item setup and content accuracy within 60 days; resolve top three recurring issues and reduce errors by 20% within six months.
Develop and implement a Walmart-specific product launch checklist and playbook for online and instore within 90 days. Ensure all launches meet a 95% compliance rate on operational deliverables.

What you’ll do day to day:

Document and standardize best practices to improve collaboration and execution across internal teams.
Act as the main sales support contact for assigned key accounts, including Walmart, Sam’s Club, eCommerce, and other large retailers.
Maintain and support customer backend operations such as product information entry, vendor updates, contracts, compliance documents, and item setup.
Review dealer documentation to ensure timely and complete onboarding of new customers and products.
Monitor Walmart and other key account order flow; assist in tracking shortages, late deliveries, pricing discrepancies, and deductions, escalating issues to appropriate teams as needed.
Support chargeback and compliance processes by documenting, tracking, and escalating Walmart deductions and compliance issues.
Assist with Walmart-specific reporting by understanding Scintilla data and preparing insights in collaboration with Sales and Planning.
Coordinate and support new product launches and promotions by following established checklists and ensuring accurate, compliant execution.
Oversee published price changes, ensuring accuracy and maintaining records of customer terms and pricing.
Generate and manage custom reporting packages, sales reports, and YTD tracking to support the Sales team and identify revenue opportunities.
Conduct monthly and quarterly account/site reviews for Walmart and other key accounts.
Provide sales teams with materials, product samples, catalogs, vendor setup forms, and price lists as needed.
Collaborate with cross-functional teams (Product Development, Marketing, Graphics, Forecasting, Logistics, and Pricing) to ensure alignment and timely execution of account deliverables.
Train new sales support personnel in departmental systems, processes, and best practices.
Troubleshoot sales-related issues by investigating root causes, resolving them with cross-functional teams, and recommending process improvements.
Continuously evaluate workflows and recommend improvements to enhance accuracy, efficiency, and compliance across accounts.

Requirements/Ideal Attributes:

5-7 years of experience in Sales Operations, Account Management, or Retail Operations (Walmart experience strongly preferred).
Proficiency in Retail Link platform preferred.
Strong analytical skills with the ability to translate data into actionable insights.
Naturally curious and proactive, with a strong desire to understand the “why”.
Experience with cross-functional project management and stakeholder alignment.
Advanced Excel/Power BI skills; familiarity with ERP/CRM systems preferred, Microsoft Dynamics 365 a plus.
Ability to work seamlessly and collaboratively across multiple internal departments (Marketing, Product Development, Operations, Finance, IT and Sales).
Excellent communication, problem-solving, and organizational skills.
Ability to thrive in a fast-paced, high-visibility role managing the world’s largest retailer.

Physical Demands:

Standing – up to 20%
Sitting – up to 80%
Computer usage – 90%
Travel – 15%

We are a drug-free workplace and an EEO employer.

Please note: that this role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.

Compensation Range: $32.00 – $34.00 per hour – Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here).

Original Job Description

Senior Sales Support Coordinator

Regular Full-Time

Learning Resources, Vernon Hills, IL, US

2 days ago

Requisition ID: 1932

Apply

Salary Range:

$32.00 To $34.00 Hourly

About Learning Resources:

Team & Position Description:

What we’re looking for (Key Performance Objectives):

Within 90 days, create a standardized tracker for Walmart deductions, chargebacks and compliance issues. Reduce unresolved deductions by at least 15% within six months through improved root cause analysis and cross-functional collaboration.
Audit Walmart account processes, including order management, item setup and content accuracy within 60 days; resolve top three recurring issues and reduce errors by 20% within six months.
Develop and implement a Walmart-specific product launch checklist and playbook for online and instore within 90 days. Ensure all launches meet a 95% compliance rate on operational deliverables.

What you’ll do day to day:

Document and standardize best practices to improve collaboration and execution across internal teams.
Act as the main sales support contact for assigned key accounts, including Walmart, Sam’s Club, eCommerce, and other large retailers.
Maintain and support customer backend operations such as product information entry, vendor updates, contracts, compliance documents, and item setup.
Review dealer documentation to ensure timely and complete onboarding of new customers and products.
Monitor Walmart and other key account order flow; assist in tracking shortages, late deliveries, pricing discrepancies, and deductions, escalating issues to appropriate teams as needed.
Support chargeback and compliance processes by documenting, tracking, and escalating Walmart deductions and compliance issues.
Assist with Walmart-specific reporting by understanding Scintilla data and preparing insights in collaboration with Sales and Planning.
Coordinate and support new product launches and promotions by following established checklists and ensuring accurate, compliant execution.
Oversee published price changes, ensuring accuracy and maintaining records of customer terms and pricing.
Generate and manage custom reporting packages, sales reports, and YTD tracking to support the Sales team and identify revenue opportunities.
Conduct monthly and quarterly account/site reviews for Walmart and other key accounts.
Provide sales teams with materials, product samples, catalogs, vendor setup forms, and price lists as needed.
Collaborate with cross-functional teams (Product Development, Marketing, Graphics, Forecasting, Logistics, and Pricing) to ensure alignment and timely execution of account deliverables.
Train new sales support personnel in departmental systems, processes, and best practices.
Troubleshoot sales-related issues by investigating root causes, resolving them with cross-functional teams, and recommending process improvements.
Continuously evaluate workflows and recommend improvements to enhance accuracy, efficiency, and compliance across accounts.

Requirements/Ideal Attributes:

5-7 years of experience in Sales Operations, Account Management, or Retail Operations (Walmart experience strongly preferred).
Proficiency in Retail Link platform preferred.
Strong analytical skills with the ability to translate data into actionable insights.
Naturally curious and proactive, with a strong desire to understand the “why”.
Experience with cross-functional project management and stakeholder alignment.
Advanced Excel/Power BI skills; familiarity with ERP/CRM systems preferred, Microsoft Dynamics 365 a plus.
Ability to work seamlessly and collaboratively across multiple internal departments (Marketing, Product Development, Operations, Finance, IT and Sales).
Excellent communication, problem-solving, and organizational skills.
Ability to thrive in a fast-paced, high-visibility role managing the world’s largest retailer.

Physical Demands:

Standing – up to 20%
Sitting – up to 80%
Computer usage – 90%
Travel – 15%

We are a drug-free workplace and an EEO employer.

Please note: that this role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.

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