McGraw Hill
Senior Site Reliability Engineer
Edtech.com's Summary
- Design, deploy, and automate cloud infrastructure using AWS and Terraform in collaboration with product teams.
- Optimize system reliability, performance, scalability, and cost efficiency.
- Implement and maintain infrastructure-as-code and monitoring-as-code for transparency and repeatability.
- Own application reliability, uptime, security, capacity, and SLA performance.
- Lead incident response, on-call support, and triage activities.
- Enhance observability and telemetry to monitor customer experience, key performance indicators, and infrastructure health.
- Support secure, agile development practices in partnership with CyberSecurity (DevSecOps).
- Drive resiliency efforts including failure testing, capacity forecasting, and scaling plans.
- Mentor engineers and collaborate across cross-functional stakeholder groups.
- Promote knowledge sharing, automation-first practices, and continuous improvement; Kubernetes/EKS experience preferred.
- Technologies: AWS (EC2, ECS, Lambda, S3, VPC), Azure, OCI, Windows Server, AD/Azure AD, Terraform, Ansible, Packer, PowerShell, Python, Golang, Bash, ECS, EKS, OKE, Rapid7, WAF, CloudWatch, New Relic, Datadog, Jenkins, CircleCI, Artifactory, SonarQube, GitHub Enterprise, Apache, Tomcat, Angular.
- Requirements: Experience in developing, debugging, and deploying enterprise applications; infrastructure automation and container orchestration; strong troubleshooting skills across web, application, networking, OS, and database technologies; experience with CI/CD, high-concurrency systems, and cloud-based production infrastructure; problem-solving, communication, and root cause analysis skills; BS in Computer Science or related field or equivalent experience.
- Employment type: Full-time, remote position open to applicants authorized to work for any employer within Canada.
- Compensation: Annual salary range between $140,000 - $155,000 CAD with possible bonus plan and benefits.
- Employer: McGraw Hill LLC.
Senior Site Reliability Engineer Full Description
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
We are hiring a Senior Site Reliability Engineer who will build and support reliable, high-capacity, and well-performing systems in support of our mission to protect and improve the McGraw Hill customer platforms, with an ever-watchful eye on reliability, security, performance, cost, and operational excellence. As a Sr Site Reliability Engineer, you will collaborate in a DevOps model with product development teams; designing, deploying, and managing automation tools that increase predictability as well as time to market while reducing cost
This is a remote position open to applicants authorized to work for any employer within Canada.
What you will be doing:
- Partner with product teams in a DevOps model to design, deploy, and automate cloud infrastructure (AWS, Terraform)
- Optimize system reliability, performance, scalability, and cost efficiency
- Implement and maintain infrastructure-as-code and monitoring-as-code for transparency and repeatability
- Own application reliability, uptime, security, capacity, and SLA performance
- Lead major incident response, on-call support, and triage bridges
- Enhance observability and telemetry to monitor customer experience, KPIs, and infrastructure health
- Support secure, agile development practices in partnership with CyberSecurity (DevSecOps)
- Drive resiliency efforts, including failure testing, capacity forecasting, and scaling plans
- Mentor engineers and collaborate cross-functionally across stakeholder groups
- Promote knowledge sharing, automation-first practices, and continuous improvement (Kubernetes/EKS experience preferred)
Our Cloud Stack
- Cloud Platforms: AWS (EC2, ECS, Lambda, S3, VPC, etc.), Azure (VNETs, NSGs, SQL, Monitor), OCI (plus)
- Infrastructure & OS: Windows Server (2016-2022), AD/Azure AD (AAD Connect), DNS, DHCP, OS hardening & patching
- Infrastructure as Code & Automation: Terraform, Ansible, Packer, PowerShell
- Programming & Containers: Python, Golang, Bash; ECS, EKS, OKE
- Security & Monitoring: Rapid7, WAF, CloudWatch, New Relic, Datadog
- DevSecOps & Web: Jenkins, CircleCI, Artifactory, SonarQube, GitHub Enterprise; Apache, Tomcat, Angular
We are looking for someone withâ¦
- Experience developing, debugging, and deploying enterprise applications
- Infrastructure automation and container orchestration experience (e.g., Terraform, EKS, ECS)
- Strong troubleshooting across web, application, networking, OS, and database technologies
- Experience with CI/CD, high-concurrency systems, and cloud-based production infrastructure
- Proven problem-solving, communication, and root cause analysis skills
- BS in Computer Science or related field (or equivalent experience)
Why work for us?
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
The pay range for this position is between $140,000 - $155,000 CAD annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
McGraw Hill recruiters always use a "@mheducation.com" or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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