Ellucian
Senior Site Reliability Engineer
Edtech.com's Summary
- Own and improve system reliability, availability, and performance for production environments
- Design, implement, and manage monitoring, alerting, and observability using DataDog
- Lead incident response efforts including troubleshooting, mitigation, and post-incident reviews
- Perform detailed root cause analysis (RCA) and drive permanent resolutions
- Partner with engineering and DevOps teams to build scalable, resilient infrastructure
- Automate operational processes for efficiency and risk reduction
- Analyze and optimize infrastructure and application costs
- Define and manage SLIs/SLOs to meet reliability targets
- Continuously improve deployment, monitoring, and operational practices
- Required skills include 5+ years experience in Site Reliability Engineering or DevOps, strong hands-on expertise with DataDog, experience with cloud platforms (AWS, Azure, GCP), proficiency in CI/CD and Infrastructure as Code (Terraform), experience with Docker and Kubernetes, scripting ability (Python, Bash), and proven cloud cost optimization
- Preferred qualifications include experience with cost management tools, cloud security and compliance, supporting high-availability customer-facing systems, and strong collaboration and communication skills
- Benefits include comprehensive health coverage (medical, dental, vision), flexible time off, Thrive Flex Lifestyle Account, 401k with match & BrightPlan, parental leave, charitable days, telemedicine, wellness programs, diversity and inclusion initiatives, employee referral bonuses, and professional development opportunities
Senior Site Reliability Engineer Full Description
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
We are seeking a Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and cost-efficiency of our production systems. This role requires deep expertise in DataDog for observability and will focus on DevOps practices, incident management, root cause analysis, and cost optimization across cloud infrastructure and services.
Where You Will Make an Impact
Own and improve system reliability, availability, and performance for production environmentsDesign, implement, and manage monitoring, alerting, and observability using DataDog (required)Lead incident response efforts, including troubleshooting, mitigation, and post-incident reviewsPerform detailed root cause analysis (RCA) and drive permanent resolutionsPartner with engineering and DevOps teams to build scalable, resilient infrastructureAutomate operational processes to improve efficiency and reduce riskAnalyze and optimize infrastructure and application costsDefine and manage SLIs/SLOs to meet reliability targetsContinuously improve deployment, monitoring, and operational practicesWhat You Will Bring
5+ years of experience in Site Reliability Engineering, DevOps, or similar rolesMandatory: Strong, hands-on expertise with DataDog (APM, logs, metrics, dashboards, alerting)Experience with cloud platforms (AWS, Azure, or GCP)Proficiency in DevOps practices and tools (CI/CD, Infrastructure as Code such as Terraform)Strong troubleshooting skills and experience conducting root cause analysis in distributed systemsExperience with containers and orchestration (Docker, Kubernetes)Scripting or programming experience (Python, Bash, or similar)Proven ability to analyze and optimize cloud costsPreferred Qualifications
Experience with cost management tools (e.g., AWS Cost Explorer, Azure Cost Management)Familiarity with cloud security and compliance best practicesExperience supporting high-availability, customer-facing systemsStrong collaboration and communication skillsWhat Success Looks Like
Improved system reliability and reduced incident frequencyFaster incident detection and resolution (MTTR)Effective, actionable observability driven by DataDogMeasurable cost savings and optimized infrastructure usageWhat makes #Ellucianlife
Comprehensive health coverage: medical, dental, and visionFlexible time offThrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests401k w/ match & BrightPlan - to help you save for the futureParental Leave5 charitable days to support the community that supports usTelemedicineWellness Headspace Care (mental health)Wellbeats (virtual fitness classes)RethinkCare & Wellthy- caregiver supportDiversity and inclusion programs which provide access to internal employee resource groupsEmployee referral bonuses to encourage the addition of great new people to the teamWe Foster a learning culture with: Education Assistance ProgramProfessional development opportunities
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