Edtech.com's Summary

Goodwill Industries International is hiring a Senior Specialist, Instructional Designer. This role focuses on leading the design, development, and deployment of inclusive training content for the Goodwill Academy, collaborating with teams and subject matter experts to create engaging learning experiences and continuously improve curriculum using data and innovative instructional design methods.

Highlights

Lead needs analysis, design, and development of instructor-led, hybrid, and online training content incorporating gamification and AI tools.
Manage course development projects from inception to completion, coordinating with internal teams and external vendors.
Develop training materials including curricula, instructor manuals, learner guides, and job aids that align with learning objectives.
Use data-driven approaches to evaluate and improve learning programs continuously.
Collaborate frequently with internal Goodwill teams and member organizations to deliver and refine training solutions.
Required technical skills include proficiency with Articulate Storyline, Rise 360, Vyond, Camtasia, learning management systems, Microsoft Office 365, and Google G-Suite.
Bachelor’s degree in Business, Instructional Design, Adult Education, or related field, or equivalent experience required.
Minimum of 5 years’ experience in adult learning, instructional strategy, and use of learning technology tools.
Strong knowledge of adult learning theories, instructional design best practices, and Section 508 accessibility standards.
Salary range: $70,000 to $80,000 annually.

Senior Specialist, Instructional Designer Full Description

Senior Specialist, Instructional Designer

Full Time Exempt

Professional

Remote, US

Salary Range:

$70,000.00 To $80,000.00 Annually

BASIC FUNCTION:

• Support the design, development, and deployment of learning content for the Goodwill Academy, the first centrally supported, full scale, inclusive learning and development function to train critical roles across mission, retail and support functions for Goodwill member organizations.

• Provide course design expertise to create effective and engaging training informed by desired learning outcomes.

SPECIFIC DUTIES:

• Lead the needs analysis, design and development of training content and activities to optimize the learner experience.

• Collaborate with the content lead, talent development team, and subject matter experts to plan and scope learning projects.

• Coordinate and manage course development and course revision projects from inception to completion.

• Partner with other teams to identify or develop training curricula, instructor manuals, learner guides, job aids, and performance support materials that match established objectives.

• Actively search for, creatively design, and implement effective methods to train and educate employees by best practices in instructional design.

• Develop design documents, storyboards, and course materials for delivery of instructor led, hybrid, and online courses. Incorporate gamification, where applicable.

• Integrate AI-powered tools into instructional design workflows to accelerate content development, personalize learning experiences, improve accessibility, and inform strategy through data-driven analysis.

• Partner with learning implementation manager to deploy appropriate and useful evaluation approaches, synthesize feedback, and use it to identify performance gaps in courses, curricula, and programs.

• Monitor, evaluate and continuously improve training materials and courses based on participant feedback and latest trends in learning and development.

• Review and test new and revised curriculum offerings from third party vendors, provide feedback and suggestions for improvement; contribute to new curriculum or program ideas.

• Maintain content development project plans and provide regular updates to content lead on project status, including timelines, challenges, and risks.

RELATIONSHIPS:

• Internal: Daily contact with GII team members revolving around Goodwill Academy, training and professional development needs.

• Goodwill Members: Frequent contact with local Goodwill organizations to deliver training in a variety of ways.

• Outside: Some contact with consultants, suppliers, and outside experts.

• Government Officials: N/A

SKILLS NEEDED:

• Demonstrated ability to manage the intake, design, delivery and retirement of learning content

• Demonstrated ability to understand learning needs and manage the learning experience to ensure effective learner results

• Strong understanding and application of adult learning theory, instructional design process, industry standards, and best practices

• Experience developing content for different modalities (e.g. instructor-led, eLearning, virtual training, blended learning)

• Knowledge of Section 508 standards and accessible design best practices

• Ability to solve problems creatively

• Proven ability to use data for continuous improvement and evaluation

• Strong oral and written communication skills required

• Excellent time management and organization skills

• Ability to work with a wide array of team members from different levels within the organization

• Ability to work with diverse member organizations to understand needs, concerns, and opportunities

• Ability to manage vendors to effectively scope requirements and manage timelines, budget, and deliverables

• Experience with authoring tools, such as Articulate Storyline, Rise 360, Vyond, Camtasia, or similar

• Familiarity with learning management systems and other learning technology

• Proficiency with Microsoft Office 365 (Teams, Word, Excel, PPT, Outlook) and Google G-Suite (Docs, Sheets, Slides)

EDUCATION: Bachelor’s degree in Business, Instructional Design, Adult Education/Learning, or equivalent degree or work experience.

EXPERIENCE: Strong background in adult learning, instructional strategy, and design methodologies. Minimum 5 years of experience creating high-quality, interactive, and effective learning solutions. Experience using learning technology tools and applications.

DECISION MAKING: Latitude is given to the position in carrying out work assignments.

SUPERVISION: Capacity to work independently and in interdisciplinary teams with other GII staff. Works with general supervision.

PHYSICAL EFFORT: Typically sedentary, lifting 10 lbs. maximum. Travel and set-up logistics required on a regular basis.

EMOTIONAL EFFORT: Work environment usually hectic with periods of high stress. Will need a positive attitude to meet daily challenges.

OUR VALUES

We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve.

GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align. of us, we inspire the same in our peers, and multiply Goodwill’s impact.

You before me (Respect)

We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.t do not align. of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

Out of Many, One Goodwill (Advancing Our Mission Together)

We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.

Original Job Description