Senior Student Services Specialist, Graduate Awards

Edtech.com's Summary

George Washington University is hiring a Senior Student Services Specialist, Graduate Awards. This role manages and ensures accurate processing and tracking of graduate awards to support the recruitment and enrollment goals of Columbian College of Arts and Sciences graduate programs. The specialist also provides training and guidance on award policies and systems, communicates with students and faculty, and prepares reports and analyses related to graduate awards.

Highlights

Manage processing and issuance of annual award letters for continuing and prospective graduate students using SLATE and admissions systems.

Ensure accuracy and timeliness of award offers and track allocations and renewals for scholarship programs and endowments.

Support reporting by preparing audits and end-of-year analyses on award usage and yield rates.

Organize and deliver training on award systems and policies for faculty and staff.

Serve as a resource for students on scholarship opportunities and assist with registration and inquiries related to awards.

Maintain up-to-date records and act as backup liaison with university offices handling graduate funding.

Assist graduate admissions during peak application periods.

Work knowledge of student information systems (Banner), SLATE, and ServiceNow preferred.

Requires a Bachelor's degree plus 2 years relevant experience or a Master's degree in a related field by start date.

Hiring salary range: $45,925.13 - $63,191.56 annually.

Senior Student Services Specialist, Graduate Awards Full Description

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Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

Posting Details

I. JOB OVERVIEW

Job Description Summary:	The Columbian College of Arts and Sciences (CCAS) is the intellectual and creative backbone of the university, a place where the arts, the humanities, the social sciences, and the natural sciences come together to form a nexus of ideas and opportunity. As a leader among the nation’s liberal arts institutions because of an innovative curriculum that emphasizes perspectives, analyses, and communication, undergraduate students are equipped with the competencies needed to be effective and responsible citizens of the 21st Century. Columbian College’s doctoral, master’s and graduate certificate programs offer a transformative experience, connecting students with some of the most influential leaders and institutions while partnering with public and private organizations in the nation’s capital and around the globe. Our graduate students are prepared for academic and professional advancement through an education steeped in rigorous scholarship and practical application. The CCAS Office of Graduate Studies (OGS) is seeking a Sr. Student Services Specialist, Graduate Awards, who will work to ensure the delivery and accurate tracking of graduate awards to current and prospective CCAS graduate students, in order to aid the College’s graduate enrollment goals and support the recruitment of an excellent and diverse graduate student body. The Sr. Student Services Specialist, Graduate Awards, will act as a resource for CCAS graduate students, faculty and staff on awards opportunities, policies, and systems training. Responsibilities Include: Processes annual award letters to continuing and prospective students by: Acting as School Fellowship Initiator by entering award information into the awards offer system and admissions system, SLATE. Ensuring accuracy and timeliness of award offers. Making decisions on award offers in line with the goals set by CCAS leadership. Tracking award allocations for various scholarship programs, including all graduate student endowments. Maintaining award responses in databases. Providing up-to-date information about projected spending and use of awards to strategically improve yield for master’s programs. Tracking renewals of ongoing award commitments to graduate students, including responsibility for maintaining accurate award records for current students and in OGS systems. Maintaining and organizing award letter storage and department access. Supports the Associate Director in preparing periodic reports on graduate awards by: Reviewing award audit reports regularly to identify and address issues or inaccuracies. Preparing end-of-year reports on various award programs, including information on use of allocated funds and yield rates. Providing analysis of award programs. Facilitates the award-related training of faculty and staff and supports their processing of graduate awards by: Organizing training events, for all administrative staff and directors of graduate study for each award cycle. Communicating information about award systems and procedures to CCAS stakeholders. Developing and maintaining training documents/videos on award nomination systems, policies and procedures. Advising faculty and staff on award policies and troubleshooting and solving faculty and staff issues related to graduate awards. Manages communication with current and prospective graduate students on awards- related topics by: Working with the Associate Director to prepare admitted and current student communications regarding award programs and opportunities. Updating and suggesting additions and improvements to the CCAS Graduate Studies awards website. Assisting the Associate Director and the CCAS Graduate Studies Committee with creation of awards application procedures and application portals for special awards programs. Responding to student inquiries about scholarship opportunities Assisting students with registration issues as necessary. Preparing communication on scholarship opportunities, both internal and external, for graduate students. Exercising professional judgment to refer difficult cases to the Associate Director or other GW office as appropriate. Maintains thorough and up-to-date understanding of CCAS award policies and procedures Acts as a backup School Fellowship Coordinator and secondary liaison with the Office of Graduate Assistantships and Fellowships, the Office of the Vice Provost for Research, the Office of Student Financial Assistance, and other University offices regarding routine matters that pertain to CCAS graduate funding. Assists the CCAS Graduate Admissions team in handling applications for admission during peak times. Performs other work-related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Experience with student information systems (Banner), Customer Relationship and Application Management Systems (SLATE) and ServiceNow.
Hiring Range	$45,925.13 - $63,191.56
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Columbian College of Arts & Sciences (CCAS)
Family	Enrollment Services
Sub-Family	Generalists
Stream	Individual Contributor
Level	Level 2
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday-Friday, 8:30 AM - 5:00 PM
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S014079
Job Open Date:	03/06/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently employed with The George Washington University?
- No
- Yes
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
* What is your salary range expectation?
(Open Ended Question)

Documents needed to Apply

Required Documents

Resume
Cover Letter

Optional Documents

Human Resource
Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006

Phone: 202-994-8500
Fax: 202-994-9680
Email: askhrmd@gwu.edu
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Original Job Description