Senior Student Systems Business Analyst

Edtech.com's Summary

University of South Carolina is hiring a Senior Student Systems Business Analyst. The role involves providing application support and solutions for the Ellucian Banner Student Information System and related applications, leading system upgrades, troubleshooting issues, consulting with stakeholders, and managing project implementation and documentation.

Highlights

Support and enhance Ellucian Banner SIS and related applications like BDMS, Degree Works, ePrint, and FormFusion.
Troubleshoot, analyze, and resolve system incidents and problems (tier 2 support).
Lead design, testing, and implementation for system upgrades and special projects.
Develop and maintain system documentation, use cases, workflows, and test plans.
Collaborate on standardizing procedures for incident, change, and security management.
Required skills include strong knowledge of student systems, Banner experience preferred, SQL querying ability, and familiarity with IT best practices.
Minimum qualifications include a bachelor’s degree in IT, Business, or related field plus 3+ years of relevant experience, with a preferred five years supporting Ellucian Banner SIS in higher education.
Experience with Banner Workflow, Atomic/UC4 job scheduling, ServiceNow, and higher education business processes preferred.
Part-time position (25 hours/week) with an advertised salary of $68,750 annually, under a 12-month staff time-limited employment basis.
Work requires collaboration with IT Enterprise Applications department and university stakeholders, providing consulting services and vendor liaison support.

Senior Student Systems Business Analyst Full Description

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Please see Special Instructions for more details.

Please include a complete resume with your application.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by February 1, 2026.

Posting Details

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Posting Summary

Logo
Posting Number	RTF00282PO25
USC Market Title	IT Business Analyst
Link to USC Market Title	https://uscjobs.sc.edu/titles/195015
Business Title (Internal Title)	Senior Student Systems Business Analyst
Campus	Columbia
Work County	Richland
College/Division	Division of Information Technology
Department	IT Enterprise Applications
Advertised Salary Range	$68,750
Location of Vacancy	Columbia, SC
Part/Full Time	Part Time
Hours per Week	25
Work Schedule	Working hours are typically Monday – Friday between the hours of 8:30am – 5 pm, with 1 hour for lunch. Must be willing to work a flexible schedule to meet the needs of the Division of IT.
Type of Staff Position	Staff Time-Limited (STL)
Basis	12 months
Job Search Category	Information Technology

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement	Yes
State Insurance Programs	Yes
Annual Leave	Yes
Sick Leave	Yes

Position Description

Advertised Job Summary	We’re looking for a Senior Business Analyst to join our Student Systems team in supporting the Ellucian Banner Student Information System (SIS) and related applications (BDMS, Degree Works, ePrint, FormFusion). This role partners with stakeholders to deliver innovative solutions, resolve complex issues, and lead system upgrades, integrations, and special projects. What You’ll Do: Support and enhance Banner SIS and related applications. Troubleshoot, analyze, and resolve system issues. Consult with stakeholders to gather requirements and design solutions. Lead testing and implementation for upgrades and special projects. Maintain clear documentation and follow best practices in incident/change management. Collaborate with team members to standardize processes and ensure system reliability. What We’re Looking For: Bachelor’s degree in IT, Business, or related field (or equivalent experience). 5+ years of experience as a Business Analyst or similar role. Strong knowledge of student systems (Banner experience preferred). Excellent problem-solving, communication, and stakeholder engagement skills. Experience with testing, documentation, and system upgrades. Preferred: Experience with BDMS, Degree Works, ePrint, or FormFusion; knowledge of higher ed business processes; familiarity with ITIL practices. Why Join Us? You’ll play a critical role in ensuring technology supports the student journey. Work with a collaborative, mission-driven team while gaining exposure to impactful projects across the University of South Carolina.
Job Related Minimum Required Education and Experience	Requires a bachelor’s degree in a job-related field and 3 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications	At least 5 years of experience serving as a business analyst supporting the Ellucian Student Information System, Banner 9.x, for Admissions, Financial Aid, Student, or Student Accounts Receivable in a higher education institution. Previous experience with Banner Workflow, Ellucian Degree Works, Atomic/UC4 job scheduling, and ServiceNow. Ability to create SQL queries.
Knowledge/Skills/Abilities	Wide-ranging knowledge of capabilities, techniques, and intricacies of a Student Information System – including deep knowledge and experience in at least one of the following areas: Admissions, Financial Aid, Student, Student Accounts Receivable, or auxiliary areas. Possess the capability to understand and carry out complex technical analysis, facilitate instructions, and assess requests. Aptitude to communicate clearly and concisely – including the creation and execution of presentations varying in size. Ability to work effectively with users, business partners, vendors, IT personnel, and all levels of management. Competence to identify and resolve differing levels of systematic issues. Ability to plan, direct, instruct, and review the work of technical personnel as well as facilitate complex technical projects. Extensive knowledge of functional and technical documentation, with the ability to provide assistance in development. Working knowledge of information systems software such as internet software, spreadsheet software, and word processing software, as well as basic PC applications and operations – including Word, Excel, and other MS Office products. Project management skills. Identification of and adherence to IT best practices and standard operating procedures for program management are important; however, flexibility in meeting the needs of customers is also a key consideration.

Job Duties

Job Duty	Student Information System (Banner) Provide Banner SIS production incident triage/resolution as well as problem analysis/resolution support (tier 2) for assigned modules. Collaborate with the Student Systems BA Manager, Business Analyst departmental partners, and program coordinator to review/maintain operational and service level metrics for trends, patterns, prioritization, improvements, and training needs. Build ad-hoc Banner queries to support customers and other end-users.
Essential Function	Yes
Percentage of Time	35

Job Duty	System Improvement and Project Support Collaborates with functional and technical analysts to define, analyze, develop, test, and implement system improvements and functionality in accordance with established change control and release management processes that meet business requirements and objectives. Identify current processes and procedures that are candidates for improvement and lead the implementation of future configurations that provide gains in efficiency and cost savings. Document technical requirements, system specifications, use cases, workflow diagrams, interface designs, and test plans. Documents Banner business processes, testing scenarios/scripts, job aids, and end-user communications. Develop complex SIS solutions utilizing Banner and other relevant technologies. Understand interdependencies within the application module, components, and related third-party products. Leads the definition of system scope and objectives based on user-defined needs and prepares detailed functional specifications. Directs the design and implementation of multiple internal or external programs/projects that are complex in nature.
Essential Function	Yes
Percentage of Time	30

Job Duty	Banner System Expert Support Serve as lead subject matter expert for assigned Banner modules – available to assist student functional stakeholders, project team members, and technical teams with functional and technical content, processes, and procedures.
Essential Function	Yes
Percentage of Time	15

Job Duty	Team Collaboration for Process Improvement Participate with the BA Manager, peers, and other DoIT managers in continual process improvement of standards/processes for production support, incident management, problem management, change management, testing, and upgrades.
Essential Function	Yes
Percentage of Time	10

Job Duty	Vendor and Team Support Serve as a contact for vendor partnerships, facilitating meetings, communications, and evaluating proposals. Perform other business analyst support duties such as facilitating inter/intra departmental tasks, meetings, and communications as appropriate. Participate in peer-to-peer knowledge transfer and vendor training to enhance support skills.
Essential Function	Yes
Percentage of Time	10

Position Attributes

Hazardous weather category	Non-Essential
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.	No

Posting Detail Information

Number of Vacancies	1
Desired Start Date
Position End Date
Job Open Date	12/18/2025
Job Close Date	02/01/2026
Open Until Filled	No
Special Instructions to Applicant	Please include a complete resume with your application. Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. *We are only accepting applications submitted by February 1, 2026.*
Quicklink for Posting	https://uscjobs.sc.edu/postings/195058
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume
List of References and Contact Information

Optional Documents

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Original Job Description