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Troy University
Senior Support Analyst for Educational Technology
Canvas
Camtasia
LMS
Edtech.com's Summary
Troy University is hiring a Senior Support Analyst for Educational Technology. The role involves troubleshooting Canvas LMS issues, promptly handling helpdesk requests, assisting with the installation and maintenance of ancillary educational technology systems, and developing training presentations for faculty.
Highlights
- Responsible for troubleshooting Canvas LMS and related technical issues.
- Completes helpdesk requests using the Team Dynamix ticketing system.
- Assists and installs systems interfacing with Canvas LMS, including TurnitIn, Respondus Lockdown Monitor/Browser, NetTutor Online Tutoring, and Camtasia.
- Provides training and support to students, staff, and faculty.
- Develops and presents training materials about Canvas LMS to faculty.
- Requires Bachelor’s degree in a related field or at least five years of IT technical support experience.
- Must have skills in installation, troubleshooting, and maintenance of hardware/software systems.
- Strong written and verbal communication skills and excellent computer proficiency required.
- Standard work hours are Monday to Friday, 8 a.m. to 5 p.m., with flexibility for non-standard hours and travel as needed.
- Position housed within Information Technology department, Finance and Administration division, serving Troy Online.
Senior Support Analyst for Educational Technology Full Description
Senior Support Analyst for Educational Technology
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Posting Details
Position Information
Posting Number | SF2594P
Position Title | Senior Support Analyst for Educational Technology
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Finance and Administration
Campus | Troy Online
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.
Minimum Qualifications
1. Bachelor’s degree in a related field
OR
2. Minimum of 5 years of experience working within an informational technology technical support area
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
5. Ability to manage multiple tasks and prioritize those tasks effectively
6. Strong written and verbal communication skills
7. Excellent computer skills
Preferred Qualifications |
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | - Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
- Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed.
- Ability and willingness to travel in an official capacity representing Troy University, as needed.
List any hazardous conditions or physical demands required by this position | NA
Does this position have supervisory responsibility? | No
Posting Date | 09/03/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/48401
Position Title | Senior Support Analyst for Educational Technology
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Finance and Administration
Campus | Troy Online
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The Senior Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas; and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.
Minimum Qualifications
1. Bachelor’s degree in a related field
OR
2. Minimum of 5 years of experience working within an informational technology technical support area
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems
4. Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
5. Ability to manage multiple tasks and prioritize those tasks effectively
6. Strong written and verbal communication skills
7. Excellent computer skills
Preferred Qualifications |
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | - Standard office hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.
- Ability to work flexible, non-standard hours, including evenings, weekends, and holidays, as needed.
- Ability and willingness to travel in an official capacity representing Troy University, as needed.
List any hazardous conditions or physical demands required by this position | NA
Does this position have supervisory responsibility? | No
Posting Date | 09/03/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/48401
Reference Letters
Solicit References Through the System? | No
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in a related field, OR a minimum of five years of experience working within an informational technology technical support area?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Unofficial Transcript 1
- Letter of Reference 1
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify
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