Edtech.com's Summary

Comfort Medical is hiring a Senior Training Manager, Services to lead a team responsible for content creation, curriculum management, and assessment development within the Services organization. The role involves setting strategic training objectives, coaching team members, and ensuring training programs deliver measurable value while complying with healthcare regulations.

Highlights

Lead and coach a team of trainer managers to maximize performance and professional growth.
Develop and execute comprehensive training strategies aligned with business objectives.
Manage training content, assessments, and ensure materials remain current with evolving policies and systems.
Measure training effectiveness using success metrics and align programs with business outcomes.
Ensure compliance with HIPAA, Medicare policies, and federal/state regulations affecting fulfillment activities.
Collaborate cross-functionally with department leaders to meet organizational training needs.
Require proficiency in Microsoft Office Suite, Learning Management Systems, eLearning platforms, and multimedia content development tools.
Qualifications include a bachelor's degree (advanced degree preferred), 8+ years in training with 3+ years in leadership, and healthcare or contact center experience.
Compensation range listed is $116,756 - $175,133 plus potential bonuses and incentives.
Comfort Medical serves thousands of customers nationwide, specializing in catheter and ostomy supplies and emphasizes compliance with ethical and professional standards.

Senior Training Manager, Services Full Description

Senior Training Manager, Services

Location: Minneapolis, MN, US

Job Family: Consumer

Country/Region: United States

The Senior Training Manager will lead a team of trainer managers responsible for content creation, curriculum management, and assessment development across the Services organization. The primary functions of the Services organization include patient acquisition, patient education, order fulfillment and billing/collections of healthcare supplies. This role requires a strong leader who can set clear priorities, coach team members, and ensure training initiatives deliver measurable value. The Senior Manager will take ownership of strategic training objectives and foster a culture of learning and development throughout the organization. The team owns training products, best practices and system utilization across numerous platforms while adhering to regulatory requirements.

Major Areas of Accountability
Leadership & Team Management

Provide leadership, direction, and coaching to service training team to maximize performance and professional growth.
Establish team goals, priorities, and performance standards in alignment with organizational objectives.
Conduct regular one-on-one coaching sessions, performance evaluations, and development planning with direct reports.
Foster a collaborative, results-oriented environment that encourages innovation and continuous improvement.

Training Strategy & Content Development

Develop and execute a comprehensive training strategy to meet organizational needs and business objectives.
Oversee the creation, review, and management of training content, ensuring accuracy, consistency, and engagement.
Guide trainers in the design and implementation of training assessments to measure learning outcomes and demonstrate business impact.
Ensure training materials are regularly updated to reflect evolving processes, policies, and systems.

Program Effectiveness & Measurement

Define success metrics and track the effectiveness of training programs through assessments, feedback, and performance results.
Actively partner with organizational leaders to align training with key priorities and report on training impact to senior leadership.
Identify and close skill or knowledge gaps within teams through targeted training initiatives.
Ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) as well as aligns to Medicare policies and federal/state regulations that affect fulfillment activities and compliance.

Cross-Functional Collaboration

Collaborate with department leaders to understand training needs and ensure alignment with business priorities.
Represent the training function in cross-departmental initiatives, ensuring training solutions support broader organizational goals.
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Other job duties as assigned

Basic Qualifications

Bachelor’s degree required; advanced degree preferred.
8+ years of experience in training, learning and development, or related field, with at least 3+ years in a leadership/management role ideally with global employees
Proven success leading a training team and managing multiple priorities with minimal supervision.
Strong track record of content creation, instructional design, and assessment development.
Excellent communication and presentation skills with the ability to engage audiences at all organizational levels.
Demonstrated ability to think strategically and execute at a tactical level.
Strong organizational, time management, and problem-solving skills.
Experience measuring training effectiveness and aligning programs to business outcomes.
Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
Experience in healthcare, medical device, and/or contact center environments.
Experience with eLearning platforms and multimedia content development tools.
Able to travel occasionally (domestic and/or global)

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Competitive Compensation: The compensation range for this position is $116,756 - $175,133. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!<span style="font-family:"Arial",sans-serif">

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

59637
#LI-CM #LI-Hybrid

Nearest Major Market: Minneapolis

Original Job Description

Senior Training Manager, Services

Location: Minneapolis, MN, US

Job Family: Consumer

Country/Region: United States

Provide leadership, direction, and coaching to service training team to maximize performance and professional growth.
Establish team goals, priorities, and performance standards in alignment with organizational objectives.
Conduct regular one-on-one coaching sessions, performance evaluations, and development planning with direct reports.
Foster a collaborative, results-oriented environment that encourages innovation and continuous improvement.

Training Strategy & Content Development

Develop and execute a comprehensive training strategy to meet organizational needs and business objectives.
Oversee the creation, review, and management of training content, ensuring accuracy, consistency, and engagement.
Guide trainers in the design and implementation of training assessments to measure learning outcomes and demonstrate business impact.
Ensure training materials are regularly updated to reflect evolving processes, policies, and systems.

Program Effectiveness & Measurement

Define success metrics and track the effectiveness of training programs through assessments, feedback, and performance results.
Actively partner with organizational leaders to align training with key priorities and report on training impact to senior leadership.
Identify and close skill or knowledge gaps within teams through targeted training initiatives.
Ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) as well as aligns to Medicare policies and federal/state regulations that affect fulfillment activities and compliance.

Cross-Functional Collaboration

Collaborate with department leaders to understand training needs and ensure alignment with business priorities.
Represent the training function in cross-departmental initiatives, ensuring training solutions support broader organizational goals.
Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Other job duties as assigned

Basic Qualifications

Bachelor’s degree required; advanced degree preferred.
8+ years of experience in training, learning and development, or related field, with at least 3+ years in a leadership/management role ideally with global employees
Proven success leading a training team and managing multiple priorities with minimal supervision.
Strong track record of content creation, instructional design, and assessment development.
Excellent communication and presentation skills with the ability to engage audiences at all organizational levels.
Demonstrated ability to think strategically and execute at a tactical level.
Strong organizational, time management, and problem-solving skills.
Experience measuring training effectiveness and aligning programs to business outcomes.
Proficiency in Microsoft Office Suite and familiarity with Learning Management Systems (LMS).
Experience in healthcare, medical device, and/or contact center environments.
Experience with eLearning platforms and multimedia content development tools.
Able to travel occasionally (domestic and/or global)

Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
Competitive Compensation: The compensation range for this position is $116,756 - $175,133. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

59637
#LI-CM #LI-Hybrid

Nearest Major Market: Minneapolis

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Edtech.com's Summary

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