Service Desk Analyst

🇺🇸 Evansville, IN 🕑 Full-Time 💰 $21 per Hour 💻 Information Technology 🗓️ March 4th, 2026

DHCP ITIL TCP/IP

Edtech.com's Summary

The University of Southern Indiana is hiring a Service Desk Analyst. This role involves providing technical support by troubleshooting hardware, software, and network issues, managing user accounts, and collaborating with IT teams to enhance overall technology service delivery across campus.

Highlights

Troubleshoot and resolve hardware, software, and network-related problems for end-users via multiple communication channels.
Utilize TeamDynamix ticketing system to document and manage user requests and incidents.
Provide support for operating systems including Windows and Mac, business applications, printers, and IT equipment.
Assist with user account management, including password resets and access provisioning using Active Directory.
Analyze ticketing data to identify patterns and proactively prevent future issues.
Associate degree or progress toward a bachelor’s in computer science or related field, or equivalent experience with relevant certifications like CompTIA A+ or ITIL.
Strong knowledge of Microsoft Office 365, basic networking concepts (TCP/IP, DNS, DHCP), and IT security protocols.
Experience with service desk tools such as ServiceNow, Zendesk, or TeamDynamix is required.
Hourly compensation at Grade 10: $20.88 per hour with benefits including medical, dental, vision, retirement plan, and tuition waivers.
Work closely with various IT departments including Infrastructure, Academic Labs, and Enterprise Solutions to resolve technical issues.