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Ohio University

Service Desk - OIT Support

🇺🇸 Athens, OH 🕑 Part-Time 💰 $11 per Hour 💻 Information Technology 🗓️ March 28th, 2026

Edtech.com's Summary

Ohio University is hiring a Service Desk - OIT Support Student Employee to provide direct IT customer assistance to students, staff, and faculty. The role involves answering Tier 1 IT service requests via phone and walk-up help desk, using Cisco Jabber, Finesse, and Team Dynamix for ticket management, and escalating issues requiring higher-tier support while adhering to university guidelines and ongoing training.

Highlights
  • Provide direct customer service for IT help via phone and physical help desk.
  • Use Cisco Jabber, Finesse, and Team Dynamix platforms for communication and ticket management.
  • Troubleshoot Tier 1 IT issues and guide customers through Tier 0 solutions.
  • Assist with rudimentary hardware and operating system questions at the physical help desk.
  • Attend ongoing and mandatory trainings, including specified remote and in-person sessions before semester start.
  • Follow escalation procedures to route Tier 2 or higher support requests correctly.
  • Monitor ticket queues to ensure accurate and timely resolution of requests.
  • Required to work minimum 10 hours weekly, including weekends, with flexibility during academic breaks.
  • Minimum qualifications include current enrollment in an academic institution, basic office software knowledge, and ability to follow instructions.
  • Pay rate is $11.00 per hour; position is part-time and non-exempt.