Service Desk - OIT Support

🇺🇸 Athens, OH 🕑 Part-Time 💰 $11 per Hour 💻 Information Technology 🗓️ March 28th, 2026

Edtech.com's Summary

Ohio University is hiring a Service Desk - OIT Support Student Employee to provide direct IT customer assistance to students, staff, and faculty. The role involves answering Tier 1 IT service requests via phone and walk-up help desk, using Cisco Jabber, Finesse, and Team Dynamix for ticket management, and escalating issues requiring higher-tier support while adhering to university guidelines and ongoing training.

Highlights

Provide direct customer service for IT help via phone and physical help desk.
Use Cisco Jabber, Finesse, and Team Dynamix platforms for communication and ticket management.
Troubleshoot Tier 1 IT issues and guide customers through Tier 0 solutions.
Assist with rudimentary hardware and operating system questions at the physical help desk.
Attend ongoing and mandatory trainings, including specified remote and in-person sessions before semester start.
Follow escalation procedures to route Tier 2 or higher support requests correctly.
Monitor ticket queues to ensure accurate and timely resolution of requests.
Required to work minimum 10 hours weekly, including weekends, with flexibility during academic breaks.
Minimum qualifications include current enrollment in an academic institution, basic office software knowledge, and ability to follow instructions.
Pay rate is $11.00 per hour; position is part-time and non-exempt.