Service Desk Support Specialist I

🇺🇸 Starkville, MS

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ April 16th, 2025

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Service Desk Support Specialist I. This role involves providing comprehensive IT support and training for students, faculty, and staff within the MSU academic environment. The position requires active problem resolution, system integration guidance, and compliance with university policies. Candidates will need strong communication and customer service skills to effectively manage and support various IT tasks.

Highlights

Provide comprehensive IT support and resolve technical issues.
Assist with the integration and compliance of IT systems.
Develop support materials and provide training.
Proficiency in Windows and Macintosh OS troubleshooting and installation.
Maintain up-to-date knowledge on academic IT issues.
Experience with incident management systems like TeamDynamix ITSM.
Salary Grade 13 as per university structure.
Requires a Bachelor's degree in Information Technology or related field with one year of relevant experience.