Service Desk Support Specialist II

🇺🇸 Starkville, MS 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ March 30th, 2026

ITSM

Edtech.com's Summary

Mississippi State University is hiring a Service Desk Support Specialist II. The role involves supporting faculty, staff, and students with academic, research, and administrative computing systems, providing training and consultation on software purchases, and ensuring superior customer service while managing IT issues and collaborating with ITS units.

Highlights

Supports faculty, staff, and students with computing systems use and troubleshooting.
Consults on software purchases and provides training and documentation.
Installs, configures, and troubleshoots application software and operating systems on desktops and laptops.
Uses IT service management and telephony systems for administrative tasks.
Supervises and trains student workers and graduate assistants.
Requires a Bachelor's degree in IT or related field and at least 3 years of combined experience in computer services, desktop support, or ITSM systems.
Experience supporting Windows, Macintosh OS, Microsoft Office, and wireless network devices.
Preferred qualifications include a Master’s degree, programming language experience, and IT certification.
Salary Grade 14; ranges linked to MSU staff compensation schedules.
Strong interpersonal, customer service, communication, multitasking, and teaching skills with a willingness to learn new technologies.