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University of Central Florida
ServiceNow Developer
ServiceNow
Javascript
SOAP
Edtech.com's Summary
University of Central Florida is hiring a ServiceNow Developer to design, build, and support enterprise service management solutions on the ServiceNow platform for University Operations. The developer works with stakeholders across the university, relying on ServiceNow's low-code capabilities where possible and writing scalable custom code when business needs are more complex. The work spans workflow automation, system integrations, troubleshooting, and continuous improvement of the platform.
Highlights
- Build and maintain ServiceNow applications, forms, portals, and workflows using JavaScript, Glide APIs, HTML, CSS, Flow Designer, and Workflow Editor.
- Design and support REST and SOAP integrations with enterprise systems, including IntegrationHub solutions, import processes, transform maps, and scheduled jobs.
- Serve as the technical expert for ServiceNow modules such as Incident, Request, Change, Problem, Knowledge, CMDB, CSDM, Asset Management, and Strategic Portfolio Management.
- Configure service catalogs, SLAs, and assignment rules, and turn stakeholder business requirements into technical solutions and implementation plans.
- Handle testing, code reviews, deployment support, and production issue resolution so custom work stays stable and ready for platform upgrades.
- Evaluate platform releases and upgrades, monitor performance, availability, and security, and build reports and dashboards that support operational decisions.
- Requires a bachelor's degree plus four years of relevant experience, or a high school diploma plus eight years of relevant work experience in place of the degree.
- Prefers ServiceNow Certified System Administrator or Certified Application Developer credentials, along with ITSM knowledge and experience with CMDB and CSDM.
- The posted salary range is $64,518 to $90,000 per year.
- Works on-site on a Monday through Friday, 8:00 AM to 5:00 PM schedule and needs a valid Class E driver's license for driving to locations on and off campus.
ServiceNow Developer Full Description
ServiceNow Developer
Information Technology (A&P)
Req ID: R114353
Main Campus, Orlando, Florida
Staff, Full time
Unit: ESD- IT Service Management
The Opportunity:
University Operations is seeking a ServiceNow Developer responsible for designing, developing, and supporting enterprise service management solutions on the ServiceNow platform. This position serves as a hands-on developer and technical subject matter expert responsible for platform development, workflow automation, integrations, troubleshooting, and continuous improvement. Working collaboratively with stakeholders across the university, the successful candidate will leverage ServiceNow's low-code capabilities whenever possible while developing scalable custom solutions to meet complex business needs.
Classification Title: Application Programmer III
Responsibilities:
ServiceNow Development
- Design, develop, configure, test, and maintain ServiceNow applications, workflows, forms, portals, and platform components.
- Develop solutions using JavaScript, Glide APIs, HTML, CSS, and related technologies.
- Build and maintain automated workflows using Flow Designer and Workflow Editor.
- Develop custom solutions while promoting platform stability, maintainability, and upgrade readiness.
Integrations & Automation
- Design, develop, and support REST and SOAP integrations with enterprise systems.
- Build and maintain IntegrationHub solutions, import processes, transform maps, scheduled jobs, and data integrations.
- Implement secure and reliable integration patterns, including authentication, monitoring, error handling, and data validation.
Platform Enablement
- Serve as a technical subject matter expert for ServiceNow modules including Incident, Request, Change, Problem, Knowledge, Strategic Portfolio Management (SPM), CMDB, CSDM, and Asset Management.
- Configure and enhance service catalogs, workflows, SLAs, assignment rules, and related platform capabilities.
Technical Support & Continuous Improvement
- Translate business requirements into technical solutions and implementation plans.
- Perform testing, troubleshooting, code reviews, deployment support, and production issue resolution.
- Evaluate platform releases, upgrades, and health assessments to ensure optimal performance and reliability.
- Develop reports, dashboards, metrics, and data analyses to support operational decision-making.
- Monitor platform performance, availability, security, and adoption, identifying opportunities for improvement.
Minimum Qualifications:
Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
- Experience developing and supporting solutions on the ServiceNow platform.
- Proficiency with JavaScript, REST APIs, web services, and workflow automation.
- Experience with Flow Designer, IntegrationHub, and enterprise system integrations.
- Knowledge of IT Service Management (ITSM) principles and best practices.
- Experience with CMDB, CSDM, Asset Management, and Strategic Portfolio Management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience developing reports, dashboards, and performance metrics.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or related certifications preferred.
Special Instructions to the Applicants:
Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
The anticipated salary range for this position is $64,518 - $90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department:
UCF IT
Work Schedule:
Monday - Friday 8:00 AM - 5:00 PM
Type of Appointment:
Regular
Job Posting End Date:
10-15-2026
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