Ellucian
Services Offering & Portfolio Lead
🇺🇸 Hybrid - Reston, VA
🕑 Full-Time
💰 TBD
💻 Product Development
🗓️ March 24th, 2025
SaaS
Edtech.com's Summary
Ellucian is hiring a Services Offering & Portfolio Lead. This role involves managing the design, management, and optimization of Ellucian's service offerings portfolio to enhance operational efficiency and alignment with corporate goals. The position requires creating and supporting Go-To-Market customer-facing offerings, as well as maintaining a comprehensive customer catalog within the COO organization.
Highlights
Highlights
- Lead the design and packaging of a scalable service catalog.
- Manage Go-To-Market strategies and assist in alignment with company goals.
- Implement governance processes and develop performance KPIs.
- 3+ years experience in portfolio or product management within a SaaS or tech environment.
- Strong skills in managing scalable service catalogs and cross-functional collaboration.
- Comprehensive health coverage and flexible time off.
- 401k with match and Thrive Flex Lifestyle Account.
- Parental leave and wellness programs, including Headspace Care and Wellbeats.
- Education Assistance Program and professional development opportunities.
Services Offering & Portfolio Lead Full Description
Services Offering & Portfolio Lead - Hybrid
- 2003 Edmund Halley Drive, Reston, Virginia, US, 20191; Washington, Washington, DC
- Services
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a Services Offering & Portfolio Lead to join our newly formed Business Performance Management (BPM) team within the Chief Operating Officer organization. This strategic role is responsible for the design, management, and optimization of our service offerings portfolio—driving operational efficiency, aligning with corporate goals and OKRs, and enabling data-informed decision-making for our customers.
In this role, you will be responsible for creating and supporting our Go-To-Market (GTM) customer-facing offerings, managing the internal processes to ensure offerings are packaged and available to our Sales organization, and maintaining a comprehensive COO organization customer catalog.
Where You Will Make an Impact
Service Offering Strategy & Design
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a Services Offering & Portfolio Lead to join our newly formed Business Performance Management (BPM) team within the Chief Operating Officer organization. This strategic role is responsible for the design, management, and optimization of our service offerings portfolio—driving operational efficiency, aligning with corporate goals and OKRs, and enabling data-informed decision-making for our customers.
In this role, you will be responsible for creating and supporting our Go-To-Market (GTM) customer-facing offerings, managing the internal processes to ensure offerings are packaged and available to our Sales organization, and maintaining a comprehensive COO organization customer catalog.
Where You Will Make an Impact
Service Offering Strategy & Design
- Lead the design and packaging of a comprehensive, scalable service catalog across the COO organization
- Define offering scope, deliverables, and level of effort in alignment with Ellucian’s strategic goals and customer needs
- Establish repeatable frameworks for catalog development and continuous improvement
- Collaborate with key stakeholders to ensure offerings clearly communicate value, pricing, and delivery models
Go-To-Market (GTM) Strategic Alignment
- Assist in the development and implementation of GTM strategies for new and existing Service packages in partnership with business unit leadership ensuring customers receive exceptional value and experience. Ensure that Service offerings align with the organization's overall business goals and strategies.
Governance, Reporting & Performance Management
- Define governance processes to ensure offering consistency, quality, and lifecycle management
- Develop KPIs to evaluate the performance of offerings and GTM initiatives
- Provide insights through performance reporting and optimize offerings based on data and feedback
Operational Excellence
- Identify opportunities to standardize and streamline service delivery operations
- Collaborate across teams to improve internal workflows related to offering creation, launch, and measurement
- Ensure services remain relevant and responsive to customer and market evolution
What You’ll Bring
- 3 + years of proven experience in portfolio or product management, professional services, or operational strategy within a SaaS or tech environment
- Strong background in building and managing scalable service catalogs and GTM enablement
- Excellent cross-functional collaboration and communication skills
- A data-driven approach to assessing performance and driving continuous improvement
- Experience navigating matrixed organizations with varied priorities and stakeholders
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-JG1
#LI-Hybrid
At Ellucian, we believe in the “power of together.” We embrace an inclusive workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
