Edtech.com's Summary

DSI Systems is hiring a Simulation Developer/Instructional Designer (Bilingual Preferred). This role involves designing immersive training simulations that replicate real customer interactions to enhance performance metrics like handle time and customer satisfaction. The developer collaborates with teams and uses feedback to continuously improve training content and support deployment within a Learning Management System.

Highlights

Design immersive training simulations using Articulate Storyline, Rise, and similar tools
Create realistic call flow scenarios to improve agent performance and customer satisfaction
Collaborate with stakeholders to identify and address training gaps
Use data and feedback to refine instructional content
Manage rollout of training materials and support users in a Learning Management System environment (SCORM/xAPI experience preferred)
Requires 2+ years experience in instructional design or call center training
Bilingual Spanish/English skills are strongly preferred
Strong communication skills to simplify complex processes
Ability to travel 30-50% and work independently
Benefits include medical, dental, vision, disability, life insurance starting soon after employment, 401k with matching, paid time off, profit sharing, employee discounts, paid training, and promotion opportunities

Simulation Developer/Instructional Designer (Bilingual Preferred) Full Description

At DSI Systems Inc., we believe training should feel as real as the job itself. Instead of slide decks, we design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick—because they’re hands-on, practical, and performance-driven.

We’re seeking a creative Simulation Developer/Instructional Designer who can turn complex processes into real-world scenarios that build confidence and improve results. You’ll collaborate with training teams, operations, and subject matter experts to design engaging simulations that directly impact key metrics like handle time, customer satisfaction, and first call resolution—all while keeping learning fun, challenging, and effective.

This Role Is for You If

You like to design training that feels more like flight school than PowerPoint
You get a rush when agents perform better because of what you built
You like solving problems, testing ideas, and making things better
You want to work with a team that values creativity, speed, and clarity

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

What You’ll Do

Design simulations using tools like Articulate Storyline and Rise
Build training that matches real call flows, tools, and customer issues
Work with stakeholders to fix gaps and improve performance
Use feedback and data to refine your content
Help roll out new training in our Learning Management System (LMS) and support users when needed

What We’re Looking For

2+ years in instructional design or call center training
Spanish/English bilingual is a strong plus
Strong skills in simulation tools (Articulate, Captivate, etc.)
Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
Strong communicator who can break down complex processes
Able to travel 30–50% and work independently

Benefits

Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

Original Job Description

This Role Is for You If

You like to design training that feels more like flight school than PowerPoint
You get a rush when agents perform better because of what you built
You like solving problems, testing ideas, and making things better
You want to work with a team that values creativity, speed, and clarity

About DSI

What You’ll Do

Design simulations using tools like Articulate Storyline and Rise
Build training that matches real call flows, tools, and customer issues
Work with stakeholders to fix gaps and improve performance
Use feedback and data to refine your content
Help roll out new training in our Learning Management System (LMS) and support users when needed

What We’re Looking For

2+ years in instructional design or call center training
Spanish/English bilingual is a strong plus
Strong skills in simulation tools (Articulate, Captivate, etc.)
Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
Strong communicator who can break down complex processes
Able to travel 30–50% and work independently

Benefits

Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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Simulation Developer/Instructional Designer (Bilingual Preferred)

Edtech.com's Summary

Simulation Developer/Instructional Designer (Bilingual Preferred) Full Description

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