Edtech.com's Summary

Frontline Education is hiring a Site Reliability Engineer, Team Lead to manage and support the operation of Frontline application environments. This role leads a team of engineers, ensures application availability, drives operational efficiency initiatives, and collaborates with development and DevOps teams to optimize deployment, performance, and scalability of Frontline applications.

Highlights

Lead and guide a team of onshore engineers and analysts in development and operational activities.
Ensure 24x7 availability and high performance of Frontline production application systems.
Drive initiatives to improve automation, operational efficiency, scalability, and standardization across the platform.
Require expertise with Infrastructure as Code tools like Terraform and Ansible, container management using Docker and Kubernetes, and AWS services including EC2, S3, Lambda, and more.
Experience with DevOps/SRE environments and strong scripting skills in PowerShell, Python, and Bash.
Manage monitoring and reporting tools such as ELK stack and Dynatrace; familiarity with MS Windows IIS and .NET application components.
Implement and maintain CI/CD pipelines using tools such as TeamCity, Octopus Deploy, GitHub, Jenkins, and Codefresh.
Bachelor’s degree in a technical discipline or equivalent experience with at least 8 years supporting 24x7 custom web applications.
Focus on customer experience and incident response including participation in a 24x7 on-call rotation.
Competitive compensation package includes base salary, bonus structure, 401k match, unlimited PTO, and tuition reimbursement options.

Site Reliability Engineer, Team Lead Full Description

Site Reliability Engineer, Team Lead

Location: Wayne, PA, United States

Description

Site Reliability Engineer/Team Lead:

Location: Remote; Hybrid to Wayne, PA; Hybrid to Naperville, IL

We are looking for an outgoing and dynamic Site Reliability Engineer to manage the successful operation and support of Frontline application environments. This position is responsible for overseeing Frontline application policies and procedures to ensure the integrity and availability of Frontline applications. The Site Reliability Engineer is responsible for working with the product development teams and DevOps teams, focusing on the consideration for web and applications regarding deployment, performance and availability for all Frontline applications being developed.

Responsibilities

· Ensure 24x7 availability of Frontline production application systems

· Drive focused initiatives that improve operational efficiency and scalability of the platform and applications

· Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization

· Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services Understand modern software security and secure software systems with cloud-based infrastructure

· Provide full-stack diagnostics and determine root cause of internal problems

· Analyze operational performance which support delivering improvements to critical related system metrics & KPIs

· Examine all areas of infrastructure and applications for improvement and suggest changes, rather than wait for direction

· Safeguard application information against accidental or unauthorized damage, modification, or disclosure

· Build and maintain redundant systems and procedures for high availability and disaster recovery

· Develop integrated workflows for our support teams

· Own the customer experience – think and act in ways that put our customers first, provide them a great digital experience, and make them promoters of our products and services

· Respond to and help troubleshoot incidents

· Participate in a 24x7 on-call rotation

· Guide a team of onshore engineers and analysts in development activities

· Construct and deliver performance reviews to direct reports according to prescribed cadence

· Apprise engineering manager regarding team-related status, needs, challenges, etc.

· Cultivate and foster positive relationships with direct reports

Key Skills and Competencies Needed

· 3+ years of extensive experience with Infrastructure as a Code (IaaC) and Desired State Configuration (DSC) tools such as Terraform and Ansible

· 3+ years of experience packaging, deploying and managing containerized workloads running in common PaaS solutions (i.e. Docker, Kubernetes)

· 3+ years expertise in managing AWS infrastructure at scale including expertise in the following services: EC2, S3, Elastic Load Balancing, Lambda, Route 53, ECS, SQS, CloudWatch

· Prior experience working in a DevOps or SRE environment

· Highly experienced with automation and scripting using languages such as: PowerShell, Python, Bash

· Large-scale monitoring and reporting experience using ELK stack, Dynatrace (or other APM)

· Experience with MS Windows IIS management, troubleshooting, and performance monitoring

· Experience managing web farms in a high-traffic SaaS environment

· Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative and proactive actions

· Extensive experience with .NET applications architecture components (caching, content delivery, high availability, load balancing, etc.)

· Understanding of the Software/Application Development Life Cycle process and experience with implementing and maintaining CI/CD technologies including: TeamCity, Octopus Deploy, GitHub, Jenkins, Codefresh, etc.

· Knowledge of or experience with most of the following technologies:

o Active Directory, SSL, FTP, Big-IP F5, T-SQL, MongoDB, MySQL, SQL Server, Nagios, Git, TeamCity, Octopus Deploy, Codefresh, Chef, Salt, Docker, Kubernetes, Kafka, Azure, Linux Server Administration, Bash, Apache

Minimum Qualifications

· B.S. in a technical discipline or equivalent experience

· At least 8+ years of experience performing system and custom application engineering functions and supporting custom web applications in a 24x7 production environment

Personal Attributes

· Demonstrated experience as a leader and mentor to teammates and co-workers across the organization and take a team-first approach to project and support initiatives

· Be an enthusiastic learner, user, and advocate of our technologies

· Has desire to win as a team – make big things happen by working together and being open and willing to try new ideas

· Strong interpersonal and communications skills (written, verbal, & virtual) with ability to work in a team-oriented, collaborative environment

· Must have high degree of personal integrity and ability to maintain strict confidentiality

· Must uphold, safeguard and promote the organization’s values and philosophy relating particularly to corporate ethics, integrity and priorities

· Ability to work without supervision on short-term projects

· Strong drive, self-motivated, logical, with keen attention to detail

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

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Original Job Description