Edtech.com's Summary

Technolutions is hiring a Slate Senior Program Manager to help institutions get more from Slate, its industry-leading CRM used by over 2,200 colleges, universities, and secondary schools. The role works directly with clients to diagnose problems, guide Slate configuration, and turn recurring challenges into reusable documentation and training resources. Cross-functional collaboration with the wider Technolutions team keeps client insights flowing back into Slate's ongoing development.

Highlights

Serves as the go-to Slate expert for client questions about configuration, workflows, data, and institutional processes.
Diagnoses and solves client problems in real time, then turns recurring solutions into documentation, training materials, and videos.
Supports client implementation, onboarding, training, and ongoing enablement.
Explores how institutions use Slate to identify improvement opportunities and test creative solutions.
Shares client insights with internal teams to help shape Slate's continued development.
Participates in product demonstrations, Community Conversations, conferences, and Slate Summit.
Requires a bachelor's degree and 5+ years of relevant experience, or an equivalent combination of education and experience.
Prior experience as a "Slate Captain" or campus go-to Slate resource is preferred.
Works on-site five days a week at Technolutions' New Haven, CT office.
Salary range of $80,000-$115,000 per year, with an ASAP start date.

Slate Senior Program Manager Full Description

Who We Are

Technolutions was founded in 1994 with our flagship product, Slate, released in 2000. Slate is the industry-leading CRM for over 2,200 colleges, universities, and secondary schools to handle their enrollment management, student success, and advancement processes. Built in-house, from the ground up, the Slate platform interacts with millions of users globally. Our mission is to support transformative effects on the world of higher education.

Position Summary

Technolutions is seeking a Slate Senior Program Manager to help institutions get more from Slate.

This is a role for a Slate expert: someone who understands how the platform works, enjoys exploring what is possible, and can see connections between features, data, processes, and user needs. The ideal candidate is the person others turn to when they are trying to solve a difficult Slate problem, design a better workflow, or understand how several parts of the system can work together.

The Senior Program Manager will work directly with clients to understand their needs, solve problems in real time, and provide thoughtful guidance on how Slate can support their goals. They will also turn recurring challenges and effective solutions into durable, reusable resources that make the lives of Slate clients easier.

This position is ideal for a curious, highly capable systems thinker who enjoys both the big picture and the details. Successful candidates will be comfortable asking “what if?”, testing ideas, explaining complex concepts clearly, and building solutions that make Slate — and the work surrounding it — better.

Primary Responsibilities

Work directly with clients to understand needs, diagnose issues, and solve problems in real time
Provide expert guidance on Slate configuration, workflows, data, and institutional processes
Turn recurring client needs and effective solutions into durable resources, including documentation, examples, training materials, videos, and other educational content
Support client implementation, onboarding, training, and ongoing enablement
Explore how institutions use Slate, identify opportunities for improvement, and develop and test creative solutions
Share client insights and recommendations with internal teams, contributing to Slate’s continued development and enhancement
Collaborate across Technolutions on initiatives that improve Slate and client success
Participate in product demonstrations, online learning opportunities, Community Conversations, conferences, and Slate Summit
Work on-site in our New Haven, CT office five days per week
Perform other duties as assigned

Required Qualifications

Deep, practical experience using Slate and the ability to think clearly about how its features, data, and workflows work together
Experience solving complex problems, designing effective processes, or helping others use technology successfully
Experience working in higher education, software implementation, client success, training, operations, or a related field
Excellent written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences
Ability to work independently, collaborate across teams, and manage multiple priorities
Curiosity, creativity, sound judgment, adaptability, and a willingness to experiment and learn
Bachelor’s degree and 5+ years of relevant experience, or an equivalent combination of education and experience

Preferred Experience

Experience serving as a “Slate Captain” or go-to technical resource on a campus Slate team
Experience making meaningful decisions as part of a Slate team, including decisions about configuration, data, workflows, integrations, or institutional processes
The ability to “see the matrix” of how different parts of Slate connect and affect one another
Experience supporting a broad or complex Slate implementation

Application Requirements

Please submit a copy of your resume and cover letter to apply for this position.

EEO Statement

Technolutions is an equal opportunity employer. Employment selection and related decisions are made without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other protected class. In addition, the search for this position will aim to create the kind of workplace in which we all want to work by recognizing and celebrating a diverse workforce at all levels.

Compensation & Location

Salary range: $80,000 - $115,000 per year
Location: New Haven, CT
Start Date: ASAP

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Slate Senior Program Manager

Edtech.com's Summary

Slate Senior Program Manager Full Description

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