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Pluralsight

SMB Account Executive

🇺🇸 Remote - US

🕑 Full-Time

💰 TBD

💻 Sales

🗓️ April 2nd, 2024

Sales Salesforce
Job Description:

At Pluralsight, we see first-hand every day how technology makes the impossible possible. We believe everyone should have the opportunity to create progress through technology and develop the skills of tomorrow. Make the decision to be part of a mission-driven company that is changing the world.

  • Sell a proven, industry-leading product that addresses a must-solve business problem.
  • Have confidence representing a product customers love, with world-class net retention.
  • Feel passionate about your career growth inside a company with outstanding growth rates, addressing a $31 billion market opportunity.
Pluralsight is the leading technology workforce development company. Over the last decade, we have transformed the tech skills development market, forever changing the way individuals and companies approach the never-ending need to learn tomorrow's tech skills. Through tech skill development, we help companies build better products, and we empower individuals to grow their skills and their careers. We’re hiring sales people that want to make a significant impact in the world. Join us and help individuals and companies develop the tech skills of tomorrow.

What makes our Revenue Team amazing:

  • A collaborative, not cut-throat sales environment
  • We build extraordinary salespeople through an emphasis on coaching, personal development, and growth
  • World-class enablement to support our entrepreneurial AEs - resources and processes that support the sales (versus getting in your way)
  • Comp packages that recognize performance with obtainable OTEs and realistic quotas
  • Unlimited PTO 
  • Comprehensive medical coverage for you and your family
  • Hybrid work models, blending the best of work-from-home independence and in-office team collaboration

In this role you’ll get to:

  • Have the opportunity to address inquiries  - from accounts and assist customers through a digital transaction. You are future Account Executives and Sales Leaders of Pluralsight and aligning with our values, behaviors, and performance will help to take you there.
  • Ensure Customer experience - Work with the Digital Sales leader to help enhance internal digital sales processes, guide new and existing customers through the digital sales motion (web chat, email, etc) by  answering questions and helping them understand Pluralsight’s value proposition.  Work with Account Executives to ensure accounts are transitioned to the correct segments
  • Establish yourself as a trusted advisor though being assertive, present and relevant-  Build relationships with customers, identify and care for customer needs, maintain accuracy in Salesforce, develop processes for meaningful customer experience, and identify companies who visit the website.
  • Leverage internal and external tools to maximize customer information and satisfaction - Maximize success with world class SaaS toolkit, creating new accounts and executing sales plays through direct customer interaction to close deals on digital transactions including New business, Expansion business, and Renewal business. You will own each moving piece of the digital sales motion; identifying bottlenecks and making recommendations on improvements to drive process improvements, bookings and revenue.  Plus, organize your daily execution while balancing multiple priorities simultaneously. 

What it takes to thrive:

  • You are accountable for your work and get excited about customers and their success
  • You are a self-starter who is excited to dive into the work and drive results for the team
  • You are driven and motivated to develop your career in sales
  • You are detail oriented, organized and committed to excellence
  • You are agile and flexible and get energized by working in high growth changing environments
  • You are a self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.
  • You are an amazing communicator who is customer and internal partner focused
  • You thrive on achievement and getting results
  • Have a work hard/play hard mentality and thrive in a start-up environment
  • Strong verbal and written communicator
  • You are hungry for feedback and coaching
  • You are a troubleshooter and enjoy finding challenges and creating solutions
  • Self motivated, goal and detail oriented, persistent and dependable

What you’ll provide:

  • One year relevant job experience in a similar role, customer service or account management within technology or software industry
  • Proficient with Salesforce and other sales tools
  • Familiarity with pricing, sales quotas and transactions
  • Experience with sales funnel comprehension and touch points - how the system works together
  • Positive and energetic with excellent listening skills and strong writing skills
  • Ability to work in a high-energy team environment; team player
  • Ability to effectively communicate with internal and external customers/stakeholders, both verbal and written.
  • A self-starter with a track record of successful and credible lead follow-up 
  • Able to navigate and coordinate multiple internal stakeholders and teams
  • Basic familiarity with online transactions and ecommerce technology and ability to communicate usability issues to supporting dev teams

Growth-focus:

We embrace an attitude of continuous improvement and encourage our team members to take ownership of their careers. As part of that, we advise leaders and team members to partner in co-creating growth plans. Career growth can look different to different folks. For one person it could be up-skilling to level up on their current track. For another it could be re-skilling to develop new competencies for a different type of role. Others want to apply existing skills in new ways to expand their influence within the organization. Whatever their goals are, we believe in investing in skills development and connecting folks to experiences that create pathways to new opportunities for them. To support growth and development, we block time every other week for learning, allocate a budget to professional development spend, host career weeks, and provide career development toolkits.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce please review our most recent Diversity, Equity, Inclusion and Belonging report here.