Software Analyst

🇺🇸 Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ March 31st, 2026

Canvas CRM LMS

Edtech.com's Summary

Regent University is hiring a Software Analyst responsible for serving as a liaison between university stakeholders, the software development team, database administration, and enterprise vendors. The role involves gathering and documenting system requirements, managing project onboarding, coordinating vendor relations, overseeing release management, and providing support and issue resolution across university-wide systems.

Highlights

Serve as key liaison among university departments, software development, database administration, and vendors
Identify, define, and document functional and technical system requirements
Manage project intake, kickoff, tracking, and stakeholder communication using Asana
Coordinate vendor support cases and maintain relationships with Ellucian and other vendors
Facilitate user acceptance testing and support enterprise application releases including Ellucian Banner and CRM products
Triage and resolve user support tickets and maintain support documentation
Proficient with enterprise ERP systems, especially Ellucian Banner, and knowledge of SDLC
Qualifications include a Computer Science degree or equivalent, 3+ years in IT systems analysis, and strong communication and organizational skills
Experience in managing vendor relationships and project coordination preferred
Benefits include health, life, disability insurance, tuition incentives, retirement plans, and time off