Solutions Account Manager - Research Intelligence (Ontario based)

Edtech.com's Summary

Elsevier Canada Inc Company is hiring a Solutions Account Manager - Research Intelligence. The role involves driving growth and retention of the Research Intelligence portfolio by securing new sales, managing renewals, and executing upsell/cross-sell strategies. The position requires building strong relationships with customers, supporting client satisfaction and identifying new sales opportunities for products like Scopus, SciVal, Pure, and Digital Commons.

Highlights

Drive expansion of Research Intelligence business through new sales and customer growth.
Manage customer relationships and provide support to ensure satisfaction and retention.
Use Salesforce and Clari for accurate sales records and forecasting.
Participate in trade shows and conferences to promote products.
Provide market feedback to refine product development and go-to-market strategies.
Requires 3-5 years of experience in consultative, complex solution sales, preferably in enterprise software.
Experience in strategic account planning, selling technology solutions, and relationship building with senior executives.
Knowledge of research administration, regional/national research programs, and collaboration networks is preferred.
Strong verbal, written, and presentation communication skills are essential.
Compensation range in Ontario is CAD $59,400-$99,000 base or $101,800-$151,800 total, subject to geographic adjustments.

Solutions Account Manager - Research Intelligence (Ontario based) Full Description

Do you excel at building executive relationships that deliver account growth and retention?

Are you able to blend strategic planning with hands-on sales execution in a dynamic environment?

About the Role

The Solutions Account Manager will drive the expansion of our Research Intelligence business by securing new sales and fostering the growth of our existing customer base through renewals and strategic upsell/cross-selling initiatives, achieved through strong partnerships with your accounts. The cornerstone products within the Research Intelligence portfolio include Scopus, SciVal, Pure and Digital Commons. In this pivotal role, you will be responsible for establishing and nurturing customer relationships. Leveraging internal and external resources, your goal is to maximize the value delivered to our customers, ensuring sustained customer satisfaction and retention. You will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction with our products. You will provide excellent customer support and value-added services to ensure the retention and renewal of our customers. You will build and manage relationships, identifying opportunities for sales of new and additional Solutions products.

Responsibilities

Attain booking targets for our Research Intelligence solutions portfolio.
Apply a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company's sales strategies and internal policies.
Formulating and executing account strategies that address diverse needs across all levels of accounts.
Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools.
Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy.
Actively participating in trade shows and conferences with predefined outcomes.
Integrating and synthesizing information derived from various sources to inform decision-making processes.
Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier's strategic objectives.

Requirements

Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach.
Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers.
Exhibit self-motivation and drive, with a proven history of selling technology and solutions.
Demonstrate a genuine passion for cultivating relationships with various internal and external stakeholders, including senior-level executives.
Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions.
Experience in selling enterprise software within an international matrixed organization.
Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders.
Excel in verbal, and written, and communication and deliver compelling presentations with exceptional skills.

Base

Pay Range for primary location in Ontario is $59,400-$99,000(CAD). Base Pay Range in Ontario is $101,800 - $151,800 (CAD).Geographic differentials may apply in some locations to better reflect local market rates.This posting is for an existing vacancy.

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Original Job Description

Do you excel at building executive relationships that deliver account growth and retention?

Are you able to blend strategic planning with hands-on sales execution in a dynamic environment?

About the Role

Responsibilities

Attain booking targets for our Research Intelligence solutions portfolio.
Apply a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company's sales strategies and internal policies.
Formulating and executing account strategies that address diverse needs across all levels of accounts.
Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools.
Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy.
Actively participating in trade shows and conferences with predefined outcomes.
Integrating and synthesizing information derived from various sources to inform decision-making processes.
Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier's strategic objectives.

Requirements

Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach.
Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers.
Exhibit self-motivation and drive, with a proven history of selling technology and solutions.
Demonstrate a genuine passion for cultivating relationships with various internal and external stakeholders, including senior-level executives.
Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions.
Experience in selling enterprise software within an international matrixed organization.
Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders.
Excel in verbal, and written, and communication and deliver compelling presentations with exceptional skills.

Base

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

USA Job Seekers:

EEO Know Your Rights.

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Solutions Account Manager - Research Intelligence (Ontario based)

Edtech.com's Summary

Solutions Account Manager - Research Intelligence (Ontario based) Full Description

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