Edtech.com's Summary

McGraw Hill is hiring a Solutions Consultant. The role involves collaborating with the Solutions Management team and sales contacts at strategic accounts to implement and manage scalable processes that generate and protect revenue, including affordable access and custom courseware workflows. The consultant coordinates custom product development, manages affordable access programs, oversees out-of-print transitions, supports customer triage, and acts as a high-level escalation point for account issues.

Highlights

Coordinate end-to-end delivery of custom educational projects including ebooks and courseware
Manage and track affordable access business and facilitate communication during peak volumes
Oversee out-of-print product transitions with proactive customer support
Support triage by addressing trends in customer support issues and developing improvement plans
Serve as the highest-level contact for support escalation within assigned strategic accounts
Communicate proactively during key decision points and maintain deep knowledge of strategic account processes
Document implementation processes to ensure transparency within institutions and McGraw Hill teams
Develop training plans for instructors and students in coordination with product and sales teams
Facilitate revenue protection and generation through effective process implementation and customer service
Requires BS degree and 3+ years' experience in education technology, software implementation, publishing, or higher education
Compensation ranges from $53,000 to $65,000 annually, depending on experience and location

Solutions Consultant Full Description

Solutions Consultant

United States
Sales Support & Administration
Higher Education
Remote

Overview

Impact the Moment
When was the last time you experienced the impact of your work? Our Solutions Consultant team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How can you make an impact?
The Solutions Consultant works alongside members of the Solutions Management team and the McGraw-Hill Higher Education (MHHE) sales point-person at strategic accounts to implement/manage scalable processes that both generate and protect revenue. Scalable processes include the management of Affordable Access (AA), custom courseware workflows, and course management strategies. MHHE sales point-person may include the Enterprise Account Manager (EAM), Key Account Manager (KAM), or Executive Learning Technology Rep (LTR).

This is a remote position open to applicants authorized to work for any employer within the United States. This role requires 10% travel throughout the year.

What you will be doing:

Coordinate Custom Product Development and Production: Work directly with sales to manage the end-to-end delivery of custom projects which are comprised of various combinations of McGraw Hill content. Projects may include ebook or courseware solutions. Manage all communications with internal development teams, able to clearly articulate the status, development timeframe, and remaining steps for any project at any time.
Affordable Access Management: Partner with sales organization to manage and track affordable access business for that region, ensure seamless delivery of products via the affordable access business model, and facilitating all communication with CXG/MediaOps during periods of peak volume.
Oversee OOP process for all adopted products: Work with product and custom teams to identify products going OOP well ahead of time, partnering with sales to move customers to appropriate solutions.
Support Triage: Work with CXG and the School to smooth support concerns. Leverage the CXG daily report to identify trends, work with Solutions Managers to develop plans to address common support issues via training, implementation, product development, etc.
Support Solutions Management team members: Responsibilities include handling all tasks assigned by the team leader or manager, working synergistically with other team members and stakeholders in meeting the company's goals and exceeding performance expectations.
High-Value Account Ownership: Serve as the highest-level support escalation point for the associated institution.
Proactive Communication: Deep knowledge of strategic account processes and proactive communication during key decision points
Implementation Documentation: Effectively document the implementation to ensure transparency within both the institution and MH organizations.
Training and Development: Work with product teams, SMs, sales, etc to produce an effective training plan for the institution’s instructors and students.
Revenue protection: Implement processes which result in the ease of use of MHHE products and positive perception by the strategic account.
Revenue generation: Positive perception, ease of communication, and excellent customer service support the MHHE sales’ team efforts to grow revenue at the strategic account
Low CXG support volume: Implemented processes and documentation result in lower than normal support contacts for CXG.

What can you bring to the role?

BS Degree and 3+ years’ experience in education technology, software implementation, publishing, or Higher Education.
High degree of account ownership and initiative to keep the customer relationship on a positive trajectory.
Effectively communicate/formulate strategy, ideas, and solutions to internal and external customers.
Understanding of capabilities and restrictions of technologies as they relate to integration and implementation.
Excellent problem solving, prioritization and organizational skills to serve and support internal and external customers effectively and efficiently.
Knowledge of and or experience in the education market.

Here’s what we offer:

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between $53,000 - $65,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49775

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.

Original Job Description

Solutions Consultant

United States
Sales Support & Administration
Higher Education
Remote

Coordinate Custom Product Development and Production: Work directly with sales to manage the end-to-end delivery of custom projects which are comprised of various combinations of McGraw Hill content. Projects may include ebook or courseware solutions. Manage all communications with internal development teams, able to clearly articulate the status, development timeframe, and remaining steps for any project at any time.
Affordable Access Management: Partner with sales organization to manage and track affordable access business for that region, ensure seamless delivery of products via the affordable access business model, and facilitating all communication with CXG/MediaOps during periods of peak volume.
Oversee OOP process for all adopted products: Work with product and custom teams to identify products going OOP well ahead of time, partnering with sales to move customers to appropriate solutions.
Support Triage: Work with CXG and the School to smooth support concerns. Leverage the CXG daily report to identify trends, work with Solutions Managers to develop plans to address common support issues via training, implementation, product development, etc.
Support Solutions Management team members: Responsibilities include handling all tasks assigned by the team leader or manager, working synergistically with other team members and stakeholders in meeting the company's goals and exceeding performance expectations.
High-Value Account Ownership: Serve as the highest-level support escalation point for the associated institution.
Proactive Communication: Deep knowledge of strategic account processes and proactive communication during key decision points
Implementation Documentation: Effectively document the implementation to ensure transparency within both the institution and MH organizations.
Training and Development: Work with product teams, SMs, sales, etc to produce an effective training plan for the institution’s instructors and students.
Revenue protection: Implement processes which result in the ease of use of MHHE products and positive perception by the strategic account.
Revenue generation: Positive perception, ease of communication, and excellent customer service support the MHHE sales’ team efforts to grow revenue at the strategic account
Low CXG support volume: Implemented processes and documentation result in lower than normal support contacts for CXG.

What can you bring to the role?

BS Degree and 3+ years’ experience in education technology, software implementation, publishing, or Higher Education.
High degree of account ownership and initiative to keep the customer relationship on a positive trajectory.
Effectively communicate/formulate strategy, ideas, and solutions to internal and external customers.
Understanding of capabilities and restrictions of technologies as they relate to integration and implementation.
Excellent problem solving, prioritization and organizational skills to serve and support internal and external customers effectively and efficiently.
Knowledge of and or experience in the education market.

Here’s what we offer:

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

49775

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