SchooLinks
Solutions Manager
Python
SaaS
Edtech.com's Summary
SchooLinks is hiring a Solutions Manager to lead the implementation of their Course Planner solutions, enabling students to plan their post-graduation paths. The role requires managing complex projects, collaborating with Customer Success Managers, and tailoring solutions to diverse school districts while handling data integration and customer communications.
Highlights
- Manage end-to-end implementation of Course Planner solutions for school district clients.
- Serve as main contact for complex projects and collaborate closely with Customer Success Managers.
- Analyze and resolve data issues, coordinate data integration, and manipulate large-scale data files.
- Develop creative solutions tailored to customer needs and explain complex concepts clearly.
- Engage continuously with customers to maintain project momentum and encourage product adoption.
- Assist product team with quality assurance and propose product/process improvements.
- Requires 5+ years of experience in implementation roles within B2B SaaS companies.
- Strong project and stakeholder management skills, with confidence presenting to district stakeholders.
- Experience with scripting (e.g., Python) and JSON data is a plus but not mandatory.
- Estimated compensation range is $70,000 - $100,000 USD with benefits including full healthcare coverage and 401k matching.
Solutions Manager Full Description
SchooLinks is seeking an Solutions Manager to join our Solutions Team. This role will focus on implementing our Course Planner solutions to allow students on SchooLinks to plan their path forward after graduation.
In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.
This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning. You’ll be coming up with creative solutions to customer needs and explaining complex concepts to customers in a way they can understand.
Your Responsibilities Will Include...
- Serve as the main point of contact for those complex implementation projects with our larger clients
- Understand data dependencies and help resolve data issues
- Problem solve and coordinate data integration with our clients and CSMs
- Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
- Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
- Discover and document challenges faced and areas for improvement within our process and product
- Continuously define, document problems and challenges faced by our partners
- Assist the product team with quality assurance and improvement of the product
- Help drive adoption and usage throughout implementation period
Requirements
- Strong project management skills (understand task dependencies/sequence and manage of tasks)
- Strong stakeholder management skills
- 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
- Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
- Experience with scripting (Python, etc.) and JSON data is a plus but not required
- You are confident presenting to district stakeholders
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the on track earnings range for this position is $70,000 - $100,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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