Edtech.com's Summary

OverDrive is hiring a Specialist to support Account Managers and Account Executives in building strong relationships with partners, developing digital collections, and supporting customer retention. The role involves consultative selling, managing partner inquiries, maintaining CRM data, and contributing to sales strategy and pipeline growth.

Highlights

Support Account Managers by acting as a secondary contact for partner inquiries.
Develop a thorough understanding of OverDrive products to communicate value to partners.
Assist with contract renewals, order forms, and RFP processing to enhance customer retention.
Collaborate on consultative selling and participate in sales meetings and Partner Analysis Reviews.
Maintain accurate CRM records and use tools like Salesforce, Zoom, Slack, and Confluence.
Proactively follow up leads and identify new content sales opportunities within assigned territory.
Required skills include proficiency in Microsoft Office, CRM systems, and strong communication abilities.
Qualifications include a Bachelor’s degree or equivalent experience and 1+ years in librarianship, sales, customer service, or marketing.
Contribute to team collaboration and training sessions to stay updated on products and strategies.

Specialist Full Description

Specialist

Global Libraries & Education Cleveland, Ohio

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Description

The Specialist's responsibilities include supporting Account Managers and Account Executives in cultivating strong relationships with OverDrive partners. This role contributes to the development of digital collections, supports customer retention, and helps build a sustained pipeline of new business and expansion opportunities.

Responsibilities

Develop a strong understanding of OverDrive products and services; clearly communicate value to prospective partners.
Act as a secondary point of contact for partner inquiries, supporting Account Managers.
Support contract and subscription renewals with a focus on customer retention.
Provide consultative selling in collaboration with Account Managers to maximize partner value.
Travel with Account Managers to present Partner Analysis Reviews (PARs) and advocate for increased budget allocation.
Participate in weekly sales meetings to report progress and align strategy.
Proactively follow up on leads and nurture opportunities.
Identify and document new content sales opportunities within assigned territory.
Respond to partner inquiries with tailored solutions and information.
Maintain high levels of customer satisfaction and engagement.
Build strong, value-driven relationships with prospects and partners.
Cleanse and update lead data in CRM; research prospects using digital tools (e.g., LinkedIn, industry sites).
Ensure smooth handoff of partner expectations to internal teams.
Submit weekly feedback and opportunity analysis.
Meet or exceed performance and activity targets.
Process contracts, order forms, and RFPs; assist with content list creation.
Maintain accurate CRM records and generate sales/pipeline reports.
Participate in team meetings, training sessions, and product updates. Use communication tools (e.g., Zoom, Slack, Salesforce, Confluence) to collaborate and connect.

Requirements

Bachelor’s degree or equivalent experience preferred.
1+ years of experience in librarianship, sales, customer service, or marketing.
Proficiency in Microsoft Office Suite.
Familiarity with CRM systems and prospect research.
Strong written and verbal communication skills.
Highly organized with attention to detail.
Energetic, confident, and team-oriented.

What’s Next

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

Original Job Description

Specialist

Global Libraries & Education Cleveland, Ohio

Apply

Description

Responsibilities

Develop a strong understanding of OverDrive products and services; clearly communicate value to prospective partners.
Act as a secondary point of contact for partner inquiries, supporting Account Managers.
Support contract and subscription renewals with a focus on customer retention.
Provide consultative selling in collaboration with Account Managers to maximize partner value.
Travel with Account Managers to present Partner Analysis Reviews (PARs) and advocate for increased budget allocation.
Participate in weekly sales meetings to report progress and align strategy.
Proactively follow up on leads and nurture opportunities.
Identify and document new content sales opportunities within assigned territory.
Respond to partner inquiries with tailored solutions and information.
Maintain high levels of customer satisfaction and engagement.
Build strong, value-driven relationships with prospects and partners.
Cleanse and update lead data in CRM; research prospects using digital tools (e.g., LinkedIn, industry sites).
Ensure smooth handoff of partner expectations to internal teams.
Submit weekly feedback and opportunity analysis.
Meet or exceed performance and activity targets.
Process contracts, order forms, and RFPs; assist with content list creation.
Maintain accurate CRM records and generate sales/pipeline reports.
Participate in team meetings, training sessions, and product updates. Use communication tools (e.g., Zoom, Slack, Salesforce, Confluence) to collaborate and connect.

Requirements

Bachelor’s degree or equivalent experience preferred.
1+ years of experience in librarianship, sales, customer service, or marketing.
Proficiency in Microsoft Office Suite.
Familiarity with CRM systems and prospect research.
Strong written and verbal communication skills.
Highly organized with attention to detail.
Energetic, confident, and team-oriented.

What’s Next

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

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