Pearson
Specialist, Project Manager
Edtech.com's Summary
- Support delivery planning and execution for customer-facing programs or workstreams.
- Manage assigned program components under senior guidance.
- Translate customer requirements into tasks, milestones, and tracking artifacts.
- Coordinate activities across Professional Services, Product, Engineering, and Customer Success teams.
- Maintain program artifacts such as delivery plans, RAID logs, and status reports.
- Identify and escalate delivery risks, issues, and dependencies with recommendations.
- Support customer communications and delivery governance.
- Contribute to continuous improvement of delivery tools and practices.
- Foundational experience in program, project, or delivery roles required.
- Strong organizational, planning, coordination, and communication skills required; familiarity with SmartSheet preferred.
Specialist, Project Manager Full Description
Job Family: Program Management
Function: Professional Services / Customer Success
Role Type: Individual Contributor
Role Overview
The Project Manager in Customer Delivery supports the delivery of customerâfacing programs within ELS Professional Services. This role contributes to planning, coordination, and execution across defined programmes or workstreams, operating within established delivery frameworks and governance.
The person in this role will be working independently on moderately complex tasks while receiving guidance on broader programme strategy, prioritisation, and risk decisions. The role partners closely with more senior programme or delivery leads and contributes meaningfully to teamâbased delivery outcomes.
Key Responsibilities
Support delivery planning and execution for customerâfacing programs or defined workstreams.
Own and manage assigned programme components (e.g. workstreams, phases, or customer engagements) under the guidance of a senior programme or delivery lead.
Translate customer requirements and delivery plans into clear tasks, milestones, and tracking artefacts.
Coordinate activities across crossâfunctional teams, including Professional Services, Product, Engineering, and Customer Success.
Maintain programme artefacts such as delivery plans, RAID logs, status reports, and customer updates.
Identify delivery risks, issues, and dependencies, escalating with clear context and recommendations.
Support customer communications and delivery governance activities.
Contribute to continuous improvement of delivery practices, tools, and templates while developing domain expertise.
Experience & Skills
Required
Foundational experience in programme, project, or delivery roles.
Strong organisational, planning, and coordination skills.
Ability to manage tasks independently within defined scope.
Ability to manage multiple streams of work in parallel and prioritise accordingly.
Clear written and verbal communication skills.
Comfort working in customerâfacing or deliveryâoriented environments.
Preferred
Experience supporting customer delivery or Professional Services engagements.
Familiarity with programme or project management methodologies and tools (experience in SmartSheet preferred).
Demonstrated interest in developing a specialism in programme or customer delivery management.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job:
Program Management
Job Family: ENTERPRISE
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