Stevenson University
Specialist, Technology Support
🇺🇸 Owings Mills, MD
🕑 Full-Time
💰 $58K - $63K
💻 Information Technology
🗓️ November 18th, 2025
Edtech.com's Summary
- Provide technical support for PCs, Macs, laptops, printers, and audiovisual equipment.
- Install software, diagnose technical issues, and liaise with maintenance contractors.
- Manage small IT projects, such as computer installations and AV equipment setup.
- Required skills include proficiency with Mac OS, Windows 11, Office 365, and Microsoft Intune.
- Bachelor's degree in a related field plus three years of IT support experience in complex environments required; relevant industry certifications preferred.
- Strong computer troubleshooting, desktop management, communication, and teamwork skills necessary.
- Must be able to work overtime, be on call 24/7, and travel locally between campuses.
- Physical requirements include occasional lifting up to 50 pounds and use of a 6-foot ladder.
- Reports to the Director, User Support & Engagement.
- Full-time position with an anticipated salary range of $58,000 to $63,000 annually and comprehensive benefits.
Specialist, Technology Support Full Description
Position Title | Specialist, Technology Support
Department | Information Technology
Position Summary | Support a growing user base of PC’s, Mac’s, laptops and printers and Various other Audio Visual equipment including setting up and maintaining PC’s (installing software, diagnosing technical problems, faults, liaising with maintenance contractors) in the office, but some local travel may occasionally be necessary between the campuses.
Education/Experience | Bachelor degree in a related field plus three years of experience in providing technical support as part of an Information Technology Department in a complex multi-server, multi-site environment, or equivalent combination of education and experience. Industry certifications in relevant field preferred.
Knowledge/Skills/Ability | Demonstrable experience with Mac OS, Windows 11 and Office 365 Demonstrable experience with Intune Excellent desktop management and configuration skills required Good logic skills Excellent communication skills (written and verbal) Excellent skills in computer and application troubleshooting procedures required Ability to maintain composure in a stressful situation Proven ability to work effectively as a part of a team as well as independently with minimal supervision Ability to interact effectively with members of the College’s administrative community Must have ability to work over-time and be on call 24/7 in a fast paced environment Some local travel may occasionally be necessary between the campuses Ability to work evenings and weekends
Physical Requirements | Medium work: exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Keyboarding, standing and/or sitting, walking, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen. Subject to both environmental conditions; activities occur inside and outside. Occasionally having to use a 6 foot ladder.
Essential Functions | Demonstrable expertise in Mac OS, Microsoft Windows and Office 365 Have a solid understanding of IT system fundamentals (i.e. able to analyses problems and provide and manage the solution) with a reasonable knowledge of PC’s and networks and the software it uses (e.g. Mac OS, Microsoft Windows and Office 365. Must be Microsoft qualified or ability to prove similar knowledge. Previous Management of small IT projects Install and maintain projectors, sound systems and other AV equipment. Follow the policies and procedures of Stevenson University and the Office of Information Technology Exhibit Sound Judgement, Integrity and Commitment to the Mission, Vision and Values of Stevenson University Provide technology support and asset software to support the Staff, Faculty and Students Manage users and customer expectations. Keep the customer informed and follow-up to ensure satisfaction. Manage small projects (e.g. Computer Installations) Technical Support is rendered on-site throughout the on campus buildings and at many times during class where urgent action in necessary.
Reports To | Director, User Support & Engagement
Quick Link for Posting | https://stevenson.peopleadmin.com/postings/10769
Work Location | Owings Mills
Position Category | Staff
Position Type | Full-Time
Months/Year | 12
Hrs/Week | 40
Hrs/Year | 2080
If scheduled to work less than 12 months, beginning date |
Ending Date |
FLSA | Exempt
Payroll | Biweekly
Hiring Salary Range | Anticipated to be $58,000- $63,000
Benefits | https://www.stevenson.edu/human-resources/benefits/
Recruitment Instructions | Open to All Applicants
Posting Date | 11/17/2025
Closing Date/Application Deadline |
Open Until Filled | No
EEO Statement | EOE/AA Employer of Minorities/Females/Veterans/Disability
- Do you have experience in higher education?
- Yes
- No
- No Response
- How many years of experience do you have in this type of position?
- 0-1
- 2-3
- 4-5
- 6-7
- 7+
- Do you have audio/visual experience?
- Yes
- No
- Please list the Microsoft Office software that you have used and your level of experience with each one.
(Open Ended Question) - Do you have experience working with programs in the Adobe Creative Suite such as Illustrator, Photoshop, and InDesign?
- Yes
- No
- In 2-3 sentences, please describe characteristics and skills that you possess that make you a strong candidate for this position.
(Open Ended Question)
- Resume
- Cover Letter/Letter of Application
Owings Mills, MD, 21117-7804
1-877-468-6852
410-486-7001
Stevenson, MD, 21153-064
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