Sr. Customer Service Representative

🇺🇸 Newark, New Jersey 🕑 Full-Time 💰 $21 - $23 per Hour 💻 Customer Support 🗓️ October 14th, 2026

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Edtech.com's Summary

Rutgers University is hiring a Sr. Customer Service Representative for the Academic Affairs department at the Rutgers School of Dental Medicine. The role involves managing course registrations in various formats, processing payments and deposits, maintaining financial records, preparing program materials, and supporting the daily operations of the Continuing Dental Education department.

Highlights

Handles registrations via phone, mail, fax, on-site, and online platforms.
Prepares and processes daily cash and credit card deposits and associated reports.
Reviews and posts receipts and payments to ledgers, spreadsheets, and databases.
Provides clerical support including typing, filing, duplicating, bookkeeping, and mail distribution.
Maintains mailing lists, program records, and files; assists with program planning and procedure revisions.
Requires knowledge of Windows OS, Microsoft Word, database software, and audiovisual equipment is a plus.
Must be able to work early mornings, one weekend per month (September to June), and overtime as needed.
Requires a valid driver’s license and the ability to travel to off-site locations.
Minimum qualifications include a high school diploma or equivalent and three years of clerical experience.
Salary ranges from $21.44 to $22.60 per hour with comprehensive benefits including medical, dental, retirement, and paid leave.