Sr Instructional Designer
Full Time
Human Resources
United States
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- Vacancies
The Instructional Designer is responsible for the design and development of eLearning and classroom programs delivered by the Customer Care Training department, through video, webinars, on-the-job training, quick reference guides, podcasts, and blended learning.
Responsibilities
- Use instructional design, adult learning theories, and industry-recognized design practices (e.g. ADDIE, SAM) to customize and innovate new and existing programs.
- Complete the planning phase of content development using educational technologies and leading developing tools.
- Create course design plans, lead technical development, create storylines, manage project plans, and develop/execute test plans.
- Integrate eLearning formats into existing programs.
- Provide guidance and instruction to trainers on program design.
- Draft and finalize project plans. Suggest improvements to processes.
- Develop reinforcement activities (such as exercises, practices, and review questions) and supporting materials (such as course descriptions, setup instructions and facilitator guides).
- Collaborate with others to lead all phases of development with general guidance, including working with: curriculum management, SMEs, stakeholders, technology resources, vendors and customers.
- Complete the development of storyboards and release of content in accordance with existing departmental processes and standards, including: writing content, interviewing SMEs and documenting information accurately, applying style guidelines, submitting drafts to peers and SMEs for review and incorporating feedback.
- Perform quality assurance for content and course developed eLearning.
- Analyze current training programs for effectiveness and to identify areas for improvement.
- Keep informed of latest trends in authoring tools, learning management systems and virtual collaboration tools. Make recommendation for new tools and software.
- Lead working teams in moderate to highly complex course development acting as project manager when necessary.
- Maintain a library of eLearning modules, video presentations, and other materials.
- Coach and mentor staff analysts; may manage staff as needed.
Qualifications
- Bachelor’s degree in Instructional Design or equivalent experience
- Five years of instructional design experience
- Thorough understanding of instructional design principles, including ability with ADDIE, Kirkpatrick’s level of evaluation, Blooms taxonomy, and adult learning theory
- Excellent verbal and written communication skills
- Analytical ability to evaluate training needs and programs
- Writing and communication skills for creating content and disseminating program information and updates
- Creative thinking skills to conceptualize and brainstorm innovative learning strategies
- Ability to manage multiple projects and meet deadlines within budget
- LMS experience with detailed understanding of SCORM compliance standards
- Proficiency using MS Office tools, including SharePoint and OneNote
- Proficiency using instructional design/development software (e.g. Articulate Storyline, Adobe Captivate, GoAnimate, Brainshark, Adobe Creative Cloud – Photoshop, InDesign, Audition, Premier Pro, Camtasia)
Preferred Qualifications
- Experience with Taleo LMS and Oracle backend databases
- Proficiency using Articulate Storyline 2 or higher
Working Conditions
- Hybrid at the following core locations:
- Cedar Rapids
- Baltimore
- Denver
- Philadelphia
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**
Compensation:
The salary for this position generally ranges between $72,000-$85,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
Bonus Eligibility:
This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Disclaimer:
Beware of fake job offers!
We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:
- We will never request personal information such as ID or payment for equipment upfront.
- Official offers are sent via DocuSign following a verbal offer—not through text or email.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.