ETS
Sr Local Ed Agency Rep
🇺🇸 Sacramento, CA
🕑 Full-Time
💰 $30 - $35 per Hour
💻 Other
🗓️ July 8th, 2025
CRM
Edtech.com's Summary
ETS is hiring a Sr Local Educational Agency Representative. The role requires managing relationships with Local Educational Agencies across California, tracking their progress throughout the testing year, and providing guidance to ensure smooth administration of assessments. The representative acts as the primary contact, resolving issues and maintaining communication via phone, email, and chat.
Highlights
- Main responsibilities include monitoring Local Educational Agencies' tasks, assisting with testing decisions, running progress reports, and escalating issues as necessary.
- Required technical skills include proficiency with Microsoft Office, CRM systems, student accommodations databases, and testing program registration systems.
- The position offers an estimated pay range of $30/hr to $35/hr plus bonus and benefits, dependent on experience.
- Minimum qualifications include a High School diploma or equivalent and at least 3 years of customer service or call center experience.
- Strong communication skills, problem-solving ability, time management, and self-supervision are essential.
- Experience or knowledge of California assessments, ADA guidelines, and system troubleshooting is beneficial.
- The role involves collaborating with the California team on trainings, webinars, user acceptance tests, and outreach tasks.
- The representative will handle inquiries from students, parents, and school coordinators and support the educational testing process statewide.
- Work requires residing within California.
- ETS emphasizes equal employment opportunity, innovation, and volunteering opportunities for employees.
Sr Local Ed Agency Rep Full Description
Sr Local Ed Agency Rep
- Job Level : Any
- Level of Education : High School/GED
- Job Type : Full-Time/Regular
- Date Updated : 07/07/2025
- Years of Experience : Not Applicable
- Will this position have direct reports? : false
Job Description
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
The Sr. Local Educational Agency Representative will be the main contact for Local Educational Agencies throughout California. The Sr. Local Educational Agency Representative will be assigned to larger regional area networks or large districts that require more interactions throughout the state. The role involves tracking work of assigned Local Educational Agencies throughout the administration year ensuring that Local Educational Agencies stay on track with needed tasks to ensure for a smooth testing year. The Sr. Local Educational Agency Representative will field phone calls, emails, and chats from Local Educational Agencies within their assigned region. The Sr. Local Educational Agency Representative will be the face of ETS for those in the field completing the testing.
This position requires that the employee live within California.
Responsibilities
•Adhere to ethical standards and comply with the laws and regulations applicable to the job function
•Communicate clearly and concisely, both by telephone and in writing, with students, parents and school coordinators to answer inquiries
•Assist local educational agencies in making decisions on testing assignments, test settings, and reports
•Respond to local educational agencies on questions and needs to keep assessments on track
•Be able to use trainings and past experience to assist local educational agencies through issues with the system, student settings, and selection of assessments as asked without needing to refer back to a manager.
•Run reports based on the time of year to track required work by Local Educational Agencies.
•Contact Local Educational Agencies who have not completed the work – offer reminders and assistance to keep Local Educational Agencies on track
•Attend trainings and webinars put on by the Outreach team.
•Work with California Team to complete UATs and OTs.
•Address and, when necessary, escalate customer service issues according to existing procedures
•Utilize Customer relationship Management (CRM) and other case management databases effectively
•Utilize the student accommodations database and testing program registration systems
•Complete accurate data input or corrections into computer files
•Perform clerical functions associated with tracking Data for effective case management
•Other duties required to assist the team and districts in being able to complete testing
#LI-MM1
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
The Sr. Local Educational Agency Representative will be the main contact for Local Educational Agencies throughout California. The Sr. Local Educational Agency Representative will be assigned to larger regional area networks or large districts that require more interactions throughout the state. The role involves tracking work of assigned Local Educational Agencies throughout the administration year ensuring that Local Educational Agencies stay on track with needed tasks to ensure for a smooth testing year. The Sr. Local Educational Agency Representative will field phone calls, emails, and chats from Local Educational Agencies within their assigned region. The Sr. Local Educational Agency Representative will be the face of ETS for those in the field completing the testing.
This position requires that the employee live within California.
Responsibilities
•Adhere to ethical standards and comply with the laws and regulations applicable to the job function
•Communicate clearly and concisely, both by telephone and in writing, with students, parents and school coordinators to answer inquiries
•Assist local educational agencies in making decisions on testing assignments, test settings, and reports
•Respond to local educational agencies on questions and needs to keep assessments on track
•Be able to use trainings and past experience to assist local educational agencies through issues with the system, student settings, and selection of assessments as asked without needing to refer back to a manager.
•Run reports based on the time of year to track required work by Local Educational Agencies.
•Contact Local Educational Agencies who have not completed the work – offer reminders and assistance to keep Local Educational Agencies on track
•Attend trainings and webinars put on by the Outreach team.
•Work with California Team to complete UATs and OTs.
•Address and, when necessary, escalate customer service issues according to existing procedures
•Utilize Customer relationship Management (CRM) and other case management databases effectively
•Utilize the student accommodations database and testing program registration systems
•Complete accurate data input or corrections into computer files
•Perform clerical functions associated with tracking Data for effective case management
•Other duties required to assist the team and districts in being able to complete testing
#LI-MM1
Experience and Skills
Required Skills
•Ability to self-supervise for most daily tasks
•Ability to prioritize tasks
•Good understanding of the assessments and systems used in California
•Good team worker
•Prior knowledge of ADA guidelines is desirable
•Basic proficiency with Microsoft Office products is required along with general PC knowledge
•Ability to perform in a fast-paced environment and adaptable to change
•Good problem solving/decision making skills and time management skills
•Excellent verbal, written and interpersonal communication skills
Education / Certifications / Special Licenses
•High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
Relevant Years of Experience Required
•3+ years of responsible experience in a service oriented, customer service/call center background.
This role is estimated to pay $30/hr to $35/hr + bonus and benefits. The actual pay will be dependent on the successful candidate's relevant experience
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
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