Frontline Education
SRE Team Lead
🇺🇸 Remote - US
🕑 Full-Time
💰 $120K - $138K
💻 Information Technology
🗓️ December 23rd, 2025
Ansible
ITIL
Kubernetes
Edtech.com's Summary
Frontline Education is hiring an SRE Team Lead who will blend hands-on technical responsibilities with leadership duties. The role involves guiding a team of site reliability engineers to maintain service reliability, drive incident response improvements, and foster a culture of accountability, while maintaining technical expertise with tools like Kubernetes, Terraform, and Ansible.
Highlights
- Lead, coach, and develop a team of site reliability engineers, managing hiring, onboarding, and career growth.
- Set priorities balancing reliability, risk reduction, and stakeholder needs; enforce consistent on-call and incident management processes.
- Establish high standards for incident triage, root-cause analysis, and blameless post-mortems; monitor metrics such as mean time to detect and resolve incidents.
- Collaborate with product, engineering, and DevOps teams to embed operational readiness and advocate SRE principles.
- Maintain deep knowledge of monitoring, logging, and infrastructure automation; act as escalation point for critical incidents.
- Require 7+ years experience in SRE or related roles, with at least 2 years leading technical teams and enterprise-level SaaS experience.
- Proficiency with cloud platforms, Kubernetes/EKS, Infrastructure-as-Code (Terraform, Ansible), and observability tools.
- Familiarity with error budgets, SLO/SLI design, capacity planning, and ITIL frameworks.
- Salary range from $120,000 to $138,000 plus performance-based incentives and comprehensive benefits.
- Supports professional growth through world-class learning access, leadership development, AI skill-building, and tuition reimbursement.
SRE Team Lead Full Description
SRE Team Lead
Location: United States
Description
SRE Team Lead
Location: Remote, Hybrid to Wayne, PA; Hybrid to Naperville, IL
How You’ll Contribute to Our Mission
This role blends hands‑on technical work with leadership. The SRE/Team Lead spends roughly 75% of their time on people leadership and process excellence and 25% on technical contributions. You will guide a team of SREs to uphold reliability standards, drive incident response maturity and foster a culture of ownership, feedback, initiative and consistency across our production services. You’ll also maintain your own technical depth with our stack (Windows, Linux, Terraform, Ansible, Kubernetes/EKS, JIRA) and ensure consistency across pillar‑aligned SRE teams.
How You’ll Drive Success
- Lead, coach and develop a team of site reliability engineers, promoting a culture of reliability, automation and continuous improvement; oversee hiring, onboarding and career growth while exemplifying our core cultural values.
- Set and communicate priorities that balance reliability improvements, risk reduction and stakeholder requests; drive consistent processes for on‑call coverage, escalation and post‑mortem reviews across pillar teams.
- Establish and enforce high standards for incident management, including triage quality, root‑cause analysis and blameless post‑mortems; monitor metrics such as mean time to detect and resolve, and ensure continuous improvement.
- Partner with product, engineering and DevOps to embed operational readiness early in the development lifecycle; act as an advocate for SRE principles while ensuring deployment responsibilities remain with DevOps.
- Maintain a deep understanding of our monitoring and logging stack and drive improvements to dashboarding, alert tuning and noise reduction; contribute to infrastructure automation; provide guidance on Kubernetes/EKS and participate in critical incident response as an escalation point.
What You Bring to Help Us Grow
- 7+ years of experience in SRE, systems engineering or related roles with at least 2 years leading technical teams.
- Proven track record of mentoring and developing engineers; strong communication and stakeholder‑management skills.
- Expertise with cloud platforms, Kubernetes/EKS, Infrastructure‑as‑Code and observability tools.
- Familiarity with error budgets, SLO/SLI design and capacity planning.
- Ability to balance hands‑on technical work with leadership responsibilities while staying aligned with DevOps and security counterparts.
- Comfortable operating within ITIL frameworks; prior experience in ITIL‑governed environments is a plus.
- Enterprise experience – proven ability to lead SRE efforts within large-scale enterprise or multi-product SaaS environments.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
- Volunteer Time Off: Paid time to give back and support causes that matter to you.
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
- Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
- Tuition Reimbursement: Invest in formal education to advance your skills and career.
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
- Comprehensive Benefits: Health and financial benefits that support your happiness and future.
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully
Compensation & Benefits
The salary range for this position is $120,000 - $138,000 and commensurate with your experience, skills, and internal equity. In addition to base salary, you will be eligible for performance-based incentives aligned to individual, team, and company results.
You’ll also have access to a comprehensive benefits package designed to support your well-being and future, including healthcare coverage, retirement savings with company match, employee stock purchase opportunities where applicable, and the time-off, wellness, and learning programs outlined above. Specific details will be shared during the interview process.
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement and click here to read our Applicant Privacy Statement.
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